Providence Healthcare
Location
Richmond, British Columbia
Salary
CA$26 - CA$26 / HOUR
The Clerk 3 Health Records is responsible for processing patient records, including assembly, retrieval, and delivery of records, as well as performing clerical duties related to electronic records scanning. The role also involves maintaining and updating records, responding to requests for patient information, and preparing records for offsite storage.
Candidates must have a Grade 12 education and one year of recent related experience or an equivalent combination of education, training, and experience. Effective communication skills, physical ability to perform job duties, and proficiency in keyboarding at 40 wpm are also required.
A competitive salary: $25.54 CAD/Hr Growth opportunities:We welcome individuals at all stages of their career, offering opportunities for professional development and growth. Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents. A comprehensive health benefits package including dental, vision, and life insurance as well as pension. Your Day to Day: Retrieves patient records according to established policies and procedures, and maintains and updates records utilizing computerized record location systems. Performs record processing functions related to patient records by performing duties such as assembly, identifying, verifying and correcting patient information utilizing the computerized Admission, Discharge Transfer and/or Electronic Health Record System, checking for discharges and/or previous admissions, processing patient folders and documents, merging duplicate files, making up folders, photocopying, and printing chart labels, and filing as required. Responds to requests by locating patient charts and delivering records. Refers unusual requests to the Manager/Coordinator and/or designate. Performs clerical duties, as applicable, related to the electronic records scanning process by performing duties such as picking up charts from unit(s), prepping for scanning, scanning, indexing within the computerized scanning application and verifies accuracy. Follows up with departments such as Registration regarding problems with documentation such as questionable encounters, duplicate registrations and merges. Takes the appropriate steps to correct or resolve problems as required. Initiates edits and merges duplicate numbers as required. Answers inquiries related to the release of patient information for urgent continuity of care by performing duties such as receiving request and releasing in accordance with established procedures. Refers problems or other inquiries as appropriate to Manager/Coordinator or designate. Performs reception duties by methods such as answering telephone, transferring to appropriate personnel, taking messages, directing visitors, and providing routine information. Prepares records for offsite storage. Requests records from offsite storage using computerized request systems as appropriate. Balances census according to established procedures. Maintains inventory of supplies by completing order requisitions and submitting to supplier and/or Stores as required in accordance with established procedures. Orients new employees and students to the work of the section by demonstrating procedures and sharing information.
Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day. From our humble roots 129 years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples. We acknowledge that Providence Health Care & the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
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Market context
In British Columbia, health records clerk roles are typically tied to ongoing hospital operations, so demand is often steady where patient flow and documentation needs are constant. This role can be competitive because it requires Grade 12, recent related experience, strong communication, physical ability, and keyboarding at 40 wpm; the listed benefits include health, dental, vision, life insurance, and pension. Before applying, compare your typing speed and recent records or clerical experience against the posting, and note that the job requirements and benefits here are AI-summarized from the original description to save research time.