Cultural Case Manager

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Reporting to the Interdisciplinary Team Manager, the Cultural Case Manager is an integral member of the Interdisciplinary Den, providing day-to-day support to community members with a strong emphasis on cultural connection and care. This role ensures participants have consistent access to cultural supports, medicines, and ceremonies, while fostering capacity for sustained, long-term engagement with culture and community.

In collaboration with the broader Inter D team, the Cultural Case Manager also supports case management processes, working alongside Adult Support Workers and the Substance Use Worker to deliver coordinated, holistic, and culturally grounded care.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

• Position Responsibilities
• Deliver and maintain cultural programming within the interdisciplinary team in alignment with BSCS core values.
• Assist the Interdisciplinary Team Manager, in the daily operations of the den by working closely with community members in meeting their day-to-day needs.
• Drive den participants to and from appointments via personal vehicle.
• Apply a harm reduction lens to cultural support and bridge gaps for participants needing additional support to connect and engage with culture and Indigenous teachings.
• Build rapport with participants to support other Case Managers and Substance Use Workers in developing strength-based, person-centred case plans.
• Coordinate community referrals with Caseworkers and participants to provide cultural supports, including sweats, feasts, healing circles, pipe ceremonies, medicine picking, and other ceremonies.
• Provide emotional and material support related to the legacy of the residential and day school systems, including intergenerational impacts and ambiguous loss, in a manner sensitive to the unique needs of vulnerable Indigenous populations.
• Assess participant barriers and needs to identify supports and resources necessary for success, particularly in cultural connection and engagement.
• Connect participants to resources that improve standard of living, including culture, Nation connections, housing, income, medical supports, and identification; accompany them to appointments and advocate on their behalf.
• Facilitate and/or arrange facilitators for culturally appropriate programming with Program Manager approval.
• Attend programming led by the other Interdisciplinary workers acting as a support and/or co-facilitator.
• Contribute to case conferences and remain current on discussions and meeting notes.
• Maintain detailed case notes entered by noon the next day (within 1.5 days) of interactions.
• Ensure all relevant documents are current and uploaded.
• Complete and submit all financial documents (accounts payable) accurately and on time for leadership approval.
• Track and enter data from cultural programming.
• Work closely with the team supporting sîtôskamiyiniwatisiwin– Supporting an Indigenous Way of Being – and the Elder’s Counsel to ensure access to medicine, cultural events, medicine picking, and ceremonies.
• Provide de-escalation, crisis intervention, and overdose response as required.
• All other duties as outlined by program manager.
• Transportation of Community members as required.
• All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
• BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications

• Class 5-non GDL driver’s licence, access to a reliable personal vehicle with $2,000,000 liability insurance, and a clean driver’s abstract
• Valid First Aid certificate or enrolled in a future course
• Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
• Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)
• Experience with and knowledge of Indigenous culture and ceremonies.

• Why Work for Boyle?
• All work done positively impacts the community and its members!
• Access to LuminoHealth, including Stress & Wellness support
• Employee activities and events throughout the year
• Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nations, Métis, & Inuit peoples as well as New Canadian, differently abled, and LGBTQ2S communities.