Transcribe and process clinician orders by completing and forwarding requisitions for tests or services using the electronic health record system.
Schedule tests/services with appropriate departments/processes and return appointments and related data into the electronic health record.
Communicate information according to procedure.
Organize diagnostic and therapeutic services by coordinating numerous interrelated appointments.
Prepare and communicate patient instructions in person, by telephone, by mail, or virtually.
Gather patient information for medical appointments to support efficient patient flow.
Request, receive, and transport patient information to designated clinical areas.
Prepare documents for the clinical team and patients.
Perform receptionist duties including greeting and registering patients, supporting wayfinding, answering the telephone/switchboard, and responding to triage inquiries.
Relay verbal and written messages.
Participate in onboarding and orientation of staff by demonstrating work procedures and answering related queries.
Support student clinical practicums as required
Requirements summary
Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program.
One (1) year’s recent, related experience or an equivalent combination of education, training, and experience.
Ability to communicate effectively verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to keyboard 40 w.p.m..
Ability to organize work and operate related equipment.
Ability to utilize a variety of computer software applications.
Demonstrated knowledge of Indigenous-specific racism impacts and commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination.
Knowledge of legislative obligations and provincial commitments within BC Cancer contexts (e.g., TRC Calls to Action, In Plain Sight, BC Declaration on the Rights of Indigenous Peoples Act, UNDRIP, BC Human Rights Code, Anti-racism Data Act)
Grade 12Medical terminologyGraduation from a recognized Nursing Unit Clerk ProgramStrong organizational skillsEffective verbal and written communicationAbility to operate related equipmentCultural safety and humilityKeyboarding (40 w.p.m.)Anti-racism and equity-focused practiceActive listening and respectful communicationTranscription and processing clinician ordersScheduling tests/services and managing appointmentsPatient information gathering and document preparationComputer software application proficiencyElectronic health record (EHR) processingReceptionist duties (greeting, registration, switchboard/telephone triage)
Job description
Unit
Clerk, Radiation Therapy BC Cancer Vancouver, BC As the first friendly face on the unit, you are regularly recognized by your colleagues for your genuine balance of keen observation skills, compassionate communications, and enviable organizational talent. You have a natural gift of managing the “day-to-day” while daring to imagine new processes to streamline, clarify, and keep the focus on what’s most important: the people. When priority tasks seem to be multiplying, you maintain your composure along with your unwavering kindness and compassion for your colleagues, patients, and their families. Watch this video to learn about being a Unit Clerk at BC Cancer: https://youtu.be/VUFjYDZlhKs What you’ll do
Transcribe and process clinician orders by completing and forwarding requisitions for tests or services, using the electronic health record system to schedule; tests or services with the appropriate departments/processes; return appointments, appointments of various types and related data into the electronic health record, and communicate various information according to procedure.
Organize diagnostic and therapeutic services for patients by co-ordinating numerous interrelated appointments. Prepare and communicate related instructions to patients in person, by telephone, by mail or virtual.
Gather patient information for medical appointments to assist in facilitating an efficient patient flow. Request, receive and transport patient information to designated clinical area. Prepare documents for clinical team and patient.
Perform a variety of receptionist duties such as greeting and registering patients and supporting way finding, answering the telephone/switchboard and responding in person by triage inquiries, relaying verbal and written messages.
Participate in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Support student clinical practicums as required. What you bring
Qualifications
Grade 12, medical terminology, and graduation from a recognized Nursing Unit Clerk Program plus one (1) year’s recent, related experience or an equivalent combination of education, training and experience.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Benefits
Comprehensive benefits package
Municipal pension plan
Psychological health & safety programs
Holistic wellness resources
Professional development opportunities (2,000+ in-house courses)
Annual statutory holidays (13)
Generous vacation entitlement and accrual
WorkPerks discount program
Health and wellness development programs
Ability to coordinate interrelated appointments
Patient-centred communication and compassion
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). You have:
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Physical ability to carry out the duties of the position.
Ability to keyboard 40 w.p.m.
Ability to organize work.
Ability to operate related equipment.
Ability to utilize a variety of computer software applications
Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Regular, Full-Time Wage: $30.03 per hour.
Location
600 West 10th Avenue, Vancouver, V5Z 4E6 Applications will be accepted until position is filled.
Hours of
Work: Monday - Friday; 0800-1600 / 0830-1630
Requisition
Number: 200845E What we do BC Cancer provides comprehensive cancer control for the people of British Columbia. BC Cancer is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province.
Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.
Learn more about
PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA and BC Cancer are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for
Justice (2019), the
Declaration
Act
Action
Plan and
Remembering
Keegan: A First Nations Case Study.
Attention current employees of
PHSA: You must apply via your internal profile at http://internaljobs.phsa.ca. The internal job posting expires on July 3, 2026, and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password.
Our business hours are
Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days. If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.
In British Columbia, support-services roles in healthcare and K-12 settings are often driven by ongoing staffing needs and the need to keep front-line operations running smoothly. These positions are competitive because employers usually look for a mix of education, medical or office systems knowledge, and recent administrative experience; on this platform, the job requirements and benefits are AI-summarized from the original posting, saving you research time. If you are applying, match your resume to the listed software, terminology, and environment experience before submitting.
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