Schedule and book patient and follow-up appointments, including urgent assessment and complex interdisciplinary appointments, and provide patients with appropriate date/time/location details.
Place appointment reminder calls to patients/families.
Receive and register patients upon arrival; ensure patient demographics and information are complete and accurate; notify appropriate professionals when patients arrive.
Perform referral functions: screen for required information, gather missing details, complete data entry, send patient questionnaires, and receive/process related paperwork.
Maintain records including data entry, collating information, maintaining log sheets and patient statistics, and follow up with team members as needed.
Type and distribute correspondence and other documents (including re-direct letters, reports, notices, agendas, notes/minutes, and spreadsheets) using computerized word processing and spreadsheet software; create and edit files for consistency and grammar.
Provide receptionist and clerical support: answer telephones, respond to inquiries, obtain patient files, greet patients and families, print daily schedule, and forward issues/complex queries to appropriate personnel.
Provide clerical and general administrative support to the Senior Director or designate and the department: book meetings, follow up on action items, file and route paperwork, open/forward mail, fax/photocopy, prepare mailers and information, arrange courier, circulate documentation, and order standard office supplies via requisitions/e-forms.
Perform other related duties as assigned
Requirements summary
Grade 12 and two years of recent related experience (or equivalent combination of education, training, and experience).
Comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples in social and health contexts.
Commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination impacting equity-deserving groups in healthcare settings.
Demonstrated knowledge of legislative obligations and provincial commitments in BC Women’s Hospital/PHSA contexts (e.g., TRC Calls to Action, In Plain Sight, BC Declaration on the Rights of Indigenous Peoples Act, UNDRIP, Reclaiming Power and Place, BC Human Rights Code, Anti-racism Data Act).
Understanding of Indigenous Cultural Safety and ability to contribute to a safe environment and sense of belonging.
Ability to keyboard 45 w.p.m..
Knowledge of medical terminology.
Effective verbal and written communication.
Ability to organize and deal effectively with others.
Ability to operate related equipment and perform physical duties of the role
Grade 12Data entryEffective verbal and written communicationOperating related equipmentPhysical ability to carry out dutiesKnowledge of medical terminologyAbility to deal effectively with othersUnderstanding of Indigenous Cultural Safety and anti-racism principlesKeyboarding 45 w.p.m.Scheduling and booking patient appointmentsHandling urgent assessment and complex interdisciplinary appointment arrangementsPatient registration and demographic data accuracyReferral functions including screening for missing informationSending and processing patient questionnaires and paperworkRecord maintenance and patient statistics/log sheetsTyping and distributing technical and non-technical material
Job description
Admitting and Administrative Clerk, Reproductive Mental Health BC Women’s Hospital & Health Centre Vancouver, BC What you’ll do
Schedule and book patient appointments and follow-up appointments which includes booking urgent assessment appointments and complex interdisciplinary appointments, adjusting arrangements in accordance with patient and departmental requirements and notifying both family and clinician, ensuring that appropriate date, time, and location are provided to patient, and placing appointment reminder calls to patients/families.
Receive and register patients upon arrival. Ensure patient demographics and appropriate information is complete and accurate and follows up with appropriate parties as necessary. Advise appropriate professional that the patient has arrived.
Perform referral functions including duties such as screening for information as identified by specialty clinics, gathering additional/missing information, performing data entry, sending out patient questionnaires, and receiving and processing related paperwork.
Maintain a variety of records by performing duties such as data entry, collating information, maintaining log sheets and patient statistics. Follow up with appropriate team members as necessary.
Type and distribute a variety of technical and non-technical material such as correspondence (including re-direct letters), reports, notices, agendas, notes/minutes of meetings, spreadsheets by utilizing various computerized word processing and spreadsheet software packages, creating files, and editing material for stylistic consistency and grammar as required.
Perform receptionist and other clerical duties including answering telephones, responding to inquiries and requests for information, obtaining patient files as necessary, greeting patients and families, printing daily schedule, and forwarding problems and complex queries to appropriate personnel.
Provide clerical and general administrative support to the Senior Director or designate, and to the department by performing tasks such as booking meetings, following up on action items, filing, routing paperwork, opening and forwarding mail, faxing, photocopying, preparing mailers and information, arranging for courier, circulating documentation, and ordering standard office supplies by completing requisition orders for authorization/signature and e-forms.
Perform other related duties as assigned. What you bring
Qualifications
Grade 12 and two year’s recent related experience or an equivalent combination of education, training and experience.
Benefits
Professional development opportunities through 2,000+ in-house courses
Health, wellness, and development programs to support employees at work and at home
Training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility; mental health and well-being
WorkPerks discount program with local and national discounts
Remote work friendly employer with flexible work options (eligibility may vary by position)
Correspondence, reports, notices, agendas, and meeting notes/minutes
Spreadsheet and word processing software
Receptionist duties including answering telephones and responding to inquiries
Organizing and prioritizing clerical and administrative tasks
Commitment to learning and sharing about Indigenous-specific racism and dismantling systems of oppression
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCH contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge
Ability to keyboard 45 w.p.m.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and in writing.
Ability to deal with others effectively.
Ability to organize.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Casual Wage: $28.74/ hour Location: 4500 Oak Street, Vancouver, BC V6H 2N9 Hours of Work: Monday – Friday; 0800-1600 Requisition #: 200249E What we do BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW is part of the Provincial Health Services Authority (PHSA). The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA and BCW are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
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