Relief Community Engagement Worker

Qualifications

General knowledge of an academic or technical discipline normally acquired through the completion of an undergraduate degree in a social services or health field (examples: BSW/Social Work, Occupational Therapy, etc.) (Cases for Equivalency will be considered); 1-3 years of demonstrated experience working in diverse, direct and complex service settings with adults and families who experience the impacts of poverty, homelessness/under-housing, violence/trauma, mental health and or substance use challenges, and other sources of marginalization or oppressions; Minimum of 1 year of demonstrated clinical skills in client engagement, holistic assessment, supportive counseling and group programming that is flexible, feminist, trauma-informed, harm reduction-informed and strengths-based; Demonstrated in-depth understanding of marginalization and vulnerability, specifically as it specifically relates to women, gender diverse people, women-led and gender diverse led families living with trauma, mental illness, addictions and chronic health issues; Demonstrated knowledge and use of evidence-based modalities including bio-psycho-social model, strengths model, harm reduction, trauma informed practice, motivational interviewing; Demonstrated ongoing commitment to critical self-reflection and anti-oppression practice; Demonstrated ability to collaboratively work and maintain partnerships with external community agencies to facilitate client access to relevant community supports, services and programs as necessary; Demonstrated ability to deliver programming that recognizes and values cultural identities (ethno-racial, LGBTQ, e.g.) and creates opportunities for strengthening community through sharing and building understanding and respect; Working knowledge of the Residential Tenancies Act an asset; Excellent crisis intervention and conflict mediation skills, with ability to remain calm in crisis; Proven experience and strong skills in developing and facilitating group-based programming using harm reduction principles and framework; Ability to work both independently and as part of a team in the planning and delivery of services; Current First Aid and CPR certification; Excellent oral and written communication skills; Knowledge of a second language or culture an asset.

Please note

A vulnerable sector police reference check is required by the successful candidate prior to hiring. YWCA Toronto is a unionized workplace. Staff are represented by CUPE Local 2189. These positions are not within the Bargaining Unit. Please indicate on your cover letter if you are an employee of YWCA Toronto.

YWCA Toronto is a Scent-Sensitive Workplace. Posting Date: June 05, 2026

• YWCA Toronto transforms lives.
• As the city’s largest multi-service women’s organization, we help women and gender diverse people escape violence, move out of poverty and access safe, affordable housing.
• We work tenaciously to break down barriers that hold women and gender diverse people back from achieving equality.
• Vaccination Policy: In accordance with YWCA Toronto’s COVID-19 Vaccination Policy, all YWCA Toronto employees, students and volunteers are strongly encouraged to obtain all COVID-19 vaccinations and booster doses as recommended by Toronto Public Health Please note: A vulnerable sector police reference check is required by the successful candidate before hiring.
• YWCA Toronto promotes the principles of anti-oppression and adheres to the tenets of the Ontario Human Rights Code.
• We encourage applications from women and gender-diverse people of all races, ethnic origins, religions, abilities and sexual orientations.
• YWCA Toronto provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities.
• If contacted, please advise us if you require any accommodation.
• While we thank all candidates for their interest, only those selected for an interview will be contacted.
• YWCA Toronto may use AI-supported tools to assist with parts of the recruitment process; all hiring decisions are made by people and guided by our commitment to equity and fairness.
• YWCA Toronto is a Scent-Sensitive Workplace.