Transitional Housing Worker

• Beyond direct client support, the THW plays a key role in ensuring program accountability, safety, and quality service delivery. Maintaining accurate, timely documentation and responding proactively to client needs are essential aspects of this role, such as:
• Conducting regular unit inspection to ensure health and safety conditions are being kept
• Responding to crisis calls and supporting crisis prevention by ensuring appropriate interventions and follow-ups are provided in a trauma-informed approach
• Maintaining up-to-date and accurate case documentation within the program database, ensuring that client information, progress notes, and service records are consistently recorded.
• Collaborating with colleagues and community partners to coordinate care, share information appropriately, and identify opportunities for service improvement.

Skills You Bring

The ideal candidate will have

• Degree/Diploma in Social Work, Social Services or related field in human services
• Experience providing community based direct service to adults with mental illness
• The ability to make informed decisions in dynamic situations, and apply sound judgment when supporting clients with complex needs.
• Knowledge of the criminal justice system, concurrent disorders and issues affecting individuals experiencing homelessness
• Familiarity with homeless outreach initiatives and the shelter system
• Good written and verbal communication skills
• Ability to foster and maintain relationships with the corporate sector and community agencies
• Excellent interpersonal and conflict resolution skills
• Experience working with diverse communities

This role is best suited for individuals seeking meaningful, client-focused work and who are comfortable taking initiative, adapting to changing situations, and supporting the smooth and effective operation of a housing program.

Why Choose CMHA Toronto?

• If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:
• Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
• Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
• Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
• Work-life balance and flexibility – to ensure you have time for the things that matter to you
• Annual Professional Development Funding for career learning and advancement
• Work with like-minded, passionate individuals and make an impact on mental health service delivery
• Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a community.

• As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace.
• We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women.
• We recognize and honour the intersectionality of equity-based identities.
• Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset.
• If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

Important Disclosure

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.

This posting is for an existing vacancy.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.

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