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Shaded band: the middle 50% of 72 posted administration roles in Vancouver, British Columbia rates. This role sits in the 20th percentile.
About the role
Pay for this role is about 28% below the Vancouver, British Columbia median for administration roles.
Maintain patient, research, statistical, and project database information.
Extract monthly statistical and other requested reports.
Book, schedule, confirm, and update outpatient appointments.
Pre-register patients and request patient charts.
Verify data completeness and integrity.
Receive and direct patients and manage telephone calls.
Create, print, and distribute appointment lists, letters, and clinic schedules.
Transcribe and type correspondence, histories, consults, and physician reports.
Collect and submit billing information.
Communicate with BC Transplant and Provincial Renal Agency data management staff.
Perform other related clerical duties
Administrative & Data Entry Clerk Outpatient Multi-Organ Transplant - BC Children's Hospital Vancouver, BC In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position. Under the direction of the Medical Director, or designate, and the supervision of the Administrative Manager, Pediatric Specialty Medicine, or designate, the position provides clerical support to the Renal Clinic by performing such duties as: scheduling clinic appointments; typing, transcribing, sorting and distributing related documents; inputting, sorting, retrieving data into/from database; obtaining patient information utilizing software applications according to established policies, standards, and procedures. What you’ll do
Maintain related database information such as patient statistics, research, and related projects by inputting, retrieving, sorting, and performing backup of database information.
Access and extract monthly reports of statistical data and other requested data from the computer system as required.
Book, schedule, and confirm outpatient appointments. Add, delete, and change appointments as required. Pre-register patients and request patient charts from Health Records.
Control data completion and integrity by searching out missing items.
Reception duties including receiving and directing patients, answering, screening and redirecting phone calls, taking messages for doctors and nurses, including calls from pharmacies for refill prescriptions and verification.
Create, print, and distribute appointment lists, appointment letters, and clinic schedules.
Transcribe and type a variety of materials such as correspondence, histories, consults, and physician reports.
Collect and submit billing information to billing manager.
Communicate with BC Transplant and Provincial Renal Agency Data Management staff as needed.
Perform other related duties as assigned. What you bring
Qualifications
Grade 12 and two year’s recent related experience or an equivalent combination of education, training, and experience.
Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
Requirements
Grade 12 education.
Two years of recent related experience or an equivalent combination of education, training, and experience.
Knowledge of medical terminology.
Keyboarding speed of 45 words per minute.
Effective verbal and written communication skills.
Ability to organize work and operate related equipment.
Physical ability to perform the duties of the position.
Knowledge of Indigenous-specific racism, systemic racism, Indigenous Cultural Safety and Humility, and relevant legislative and policy commitments
Grade 12
Two years of recent related experience or equivalent education, training, and experience
Organization
Medical terminology
Data entry
Transcription
Patient reception
Report generation
Written and verbal communication
Database management
Operating related equipment
Appointment scheduling
Indigenous Cultural Safety and Humility
Anti-racism awareness
Keyboarding at 45 words per minute
Billing information processing
Benefits
Municipal pension plan
Professional development opportunities
In-house training programs
WorkPerks discount program
Holistic wellness resources
Generous vacation entitlement and accrual
Psychological health and safety programs
13 annual statutory holidays
Flexible work options may be available depending on position
Posting details
Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
CA$30 - CA$30/hr
Location
Vancouver, British Columbia
Posted
Sep 1, 2026
Application
Employer website
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Children's & Women's Health Center contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge
Ability to keyboard at 45 wpm.
Knowledge of medical terminology.
Ability to communicate effectively both verbally and written.
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Regular, Full-Time Wage: $29.72 / hour Location: 4500 Oak St, Vancouver, BC V6H 3N1
Closing Date
Applications Accepted Until Position is Filled Hours of Work: 07:30-15:30 (Monday to Friday) Requisition #: 203628E What we do The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. Attention current employees of PHSA: You must apply via your internal profile at http://internaljobs.phsa.ca. The internal job posting expires on September 8, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days. If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.
Market context
Administration roles in British Columbia
Administration roles in British Columbia are often steady and competitive because employers look for candidates who can support busy teams, manage details accurately, and work well in structured public or healthcare settings. For this role, the requirements emphasize Grade 12, recent related experience, and knowledge of the impacts of settler colonialism and systemic racism on Indigenous Peoples, so applicants should be ready to show culturally safe practice and strong organizational skills. On this platform, job requirements and benefits are AI-summarized from the original job description, saving you research time; review the full posting and tailor your application to the Indigenous cultural safety and wellness-focused benefits noted here.
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