Answer telephone calls and relay messages to appropriate personnel..
Enter patient information into the Cerner system for discharges and transfers..
Arrange patient procedures, diagnostic testing, appointments and ambulance transportation..
Transcribe and process physicians' orders for nursing approval..
Review and process outstanding physicians' orders at the end of each shift..
Prepare charts for admissions, transfers and discharges..
Maintain, file, retrieve and dismantle patient records..
Complete Vital Statistics demographic documentation, including Notices of Birth..
Notify departments of patient requirements, discharges and transfers..
Compile statistics, prepare reports, maintain supplies and coordinate equipment repairs.
Patient Services Clerk, Acute Perinatal Program BC Women’s Hospital & Health Centre Vancouver, BC What you’ll do
Answer telephone, takes and relays messages, calling/paging appropriate personnel to telephone for physician’s orders and patient diagnoses reports, and send/receive faxed information.
Enter patient information into Cerner system for discharge, transfers to other facilities and transfers between units.
Make appropriate arrangements for patients requiring procedures, both inside and outside the facility such as laboratory tests, CT scans and ultrasounds by booking appointment times, booking ambulance as instructed, and informing applicable care provider.
Transcribe and process physicians’ orders to appropriate forms i.e.: medication record, kardex, for laboratory tests, medications, diagnostic tests and treatments for Registered Nurse (RN)’s approval. Notify primary RN of stat orders.
Check all charts for any physician’s orders not processed by the end of every shift, processes these orders as necessary, and notify the charge nurse immediately with any questions related to unprocessed orders.
Prepare charts for new admissions by performing such duties as making identification labels, imprinting chart sheets and attaching physicians’ standing orders,
Maintain patient records including filing loose reports as they arrive on the nursing unit, retrieving previous charts for mothers of newborns from Health Records if requested. Dismantle patient charts on discharge or transfer by distributing and filing sheets according to established procedures and ensuring all patient’s documents in chart.
Prepare charts for patient transfers to other facilities, by photocopying necessary information or sending information via FAX or by computer.
Complete demographic information on forms for Vital Statistics including physician’s Notice of Birth, in accordance with hospital policies and Vital Statistics regulations.
Notify departments such as Dietary and Housekeeping, of patient’s requirements including discharge or transfer.
Perform related clerical duties such as compiling, preparing and maintaining statistics under the direction of the Program Manager, producing reports, delivering and picking up items, maintaining departmental levels of stationery and office supplies, notifying appropriate personnel of equipment repair and maintenance, and preparing necessary documentation.
Perform other related duties as assigned. What you bring
Qualifications
Grade 12, medical terminology and graduation from an approved Nursing Unit Clerk program plus one year’s recent related experience or an equivalent combination of education, training and experience.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCMHSUS contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge
Ability to communicate effectively both verbally and in writing.
Requirements
Grade 12 education..
Medical terminology training..
Graduation from an approved Nursing Unit Clerk program..
One year of recent related experience or an equivalent combination of education, training and experience..
Effective verbal and written communication skills..
Ability to work effectively with others and organize work..
Proficiency with computer software applications and related equipment..
Keyboarding speed of 40 words per minute..
Physical ability to perform the duties of the position..
Knowledge of Indigenous-specific racism, systemic racism, cultural safety and applicable health-care legislative commitments.
Grade 12
Medical terminology
Graduation from an approved Nursing Unit Clerk program
Interpersonal communication
Work organization
Verbal and written communication
Computer software applications
Scheduling and coordination
Patient records management
Physician order processing
Indigenous cultural safety and humility
Keyboarding at 40 words per minute
Anti-racism and diversity, equity and inclusion
Fax and document processing
Benefits
Professional development opportunities
WorkPerks discount program
Health and wellness support programs
Mental health and well-being programs
Indigenous Cultural Safety, anti-racism, diversity, equity, inclusion and accessibility training
Access to more than 2,000 in-house training courses
Growth, development and recognition programs
Posting details
Employment type
Casual
Work arrangement
On Site
Experience
0-2 yrs
Salary
CA$30 - CA$30/hr
Location
Vancouver, British Columbia
Posted
Aug 26, 2026
Application
Employer website
Ability to deal with others effectively.
Ability to utilize a variety of computer software applications.
Ability to keyboard 40 w.p.m
Ability to organize work.
Ability to operate related equipment.
Physical ability to carry out the duties of the position.
Demonstrates a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Casual Wage: $30.03 per hour Location: 4500 Oak Street, Vancouver BC, V6H 2N9 Hours of Work: Monday – Friday; 0800-1600 Requisition # 203326E What we do BC Women's Hospital & Health Centre (BCW) is dedicated to improving the health of women, newborns and families through a comprehensive range of services, research and education. BCW program is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA and BCW are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Market context
BC nursing roles remain in steady demand
In British Columbia, nursing roles are typically in steady demand across hospitals, community care, and specialty units, with competition often strongest for positions that require recent clinical experience or post-basic education. Candidates with current BCCNM RN registration, Basic Life Support (Level C) where required, and experience aligned to the unit usually stand out. Review the AI-summarized requirements and benefits on this platform to save time, then match your resume to the specific unit skills and recent experience listed.
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