Indigenous Patient Navigator, Indigenous Health Program BC Children’s and Women’s Hospital & Health Centre Vancouver, BC Pursuant to section 42 of the British Columbia Human Rights Code, preference will be given to applicants of Indigenous Ancestry. We invite applicants to self-identify within their cover letter and/or resume. Indigenous applicants are encouraged to reach out to Sanya'kula (Indigenous Recruitment and Employee Experience) for support, advice, and guidance on the PHSA hiring process. What you’ll do
Provide consultative and navigational services to patients referred to PHSA programs and services by supporting cultural interpretation and/or health literacy translation services and by supporting culturally safe practice (e.g., access, system barriers, and navigation challenges). Support patients in communications with physicians, nurses, and other direct care staff.
Support access and coordination of services for patients within the designated region. As required, coordinates client referrals to and from interagency, Indigenous communities, Indigenous organizations, and other health programs and services.
Provide client support services within the hospital care system/community by initiating and maintaining working relationships with Indigenous clients to assess their needs and ability to access and receive culturally safe care. Support clients, as requested in the assigned service area, to understand, access, and navigate health care services.
Is responsible for the facilitation of care, program development, planning and evaluation of services for Indigenous clients.
Plan, develop, and implement Indigenous community health navigation consultative services to PHSA programs and services. Make recommendations regarding changes to organizational policies, procedures, and practices.
Advocate for the needs of patients within the health care system and liaises with other community and regional health organizations and promotes and works to strengthen collaboration with regional health authorities to improve patient care.
Provide support and acts as a resource, as required, for healthcare providers and other staff members, regarding the provision of culturally safe care. Coordinate client/family spiritual care requests and/or access to sacred spaces within the healthcare system to support Indigenous beliefs and practices.
Support connection to community services such as Indigenous translators and arrange the language and cultural translation services where necessary.
Maintain and update appropriate documentation and records related to the needs of Indigenous patients in the health care system. Develop and maintain a regional inventory of care related programs and services for clients.
