Partners Community Health·Mississauga, Ontario
The Social Worker provides resident-centred psychosocial assessments, counselling, and crisis intervention within an interdisciplinary team. They also coordinate care planning, support transitions, and advocate for resident rights and quality of life.
Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.
PCH is seeking a Social Worker to provide resident-centred social work services in accordance with the Fixing Long-Term Care Act, 2021, Ontario Regulation 246/22, the Social Work and Social Service Work Act, 1998, applicable professional standards, and PCH policies. As a member of the interdisciplinary team, the Social Worker assesses and addresses residents’ psychosocial needs, supports residents and lawful decision-makers, and promotes dignity, autonomy, safety, and quality of life. The Social Worker is accountable for competent, ethical, resident-centred practice; informed consent; confidentiality; accurate records; professional registration; and compliance with applicable law, professional standards, and PCH policies Key Responsibilities Clinical Assessment and Intervention · Complete comprehensive psychosocial assessments addressing mental health, emotional well-being, cognition, adjustment, relationships, social supports, cultural needs, risk factors, and resident strengths. · Provide individual, family, and group counselling within the Social Worker’s scope of practice, including support related to grief, loss, trauma, adjustment, isolation, caregiver stress, and end-of-life concerns. · Delivery of crisis intervention, safety planning, conflict resolution, and timely referrals for residents experiencing complex psychosocial or mental health concerns. · Use recognized assessment approaches and evaluate outcomes, revising interventions as residents’ needs change. Care Planning and Interdisciplinary Collaboration · Develop, implement, document, and evaluate individualized social work plans based on assessed needs, risks, strengths, preferences, and consent. · Provide social work input for admissions, care conferences, transfers, discharge, palliative care, and end-of-life care. · Coordinate care with residents, families, substitute decision-makers, the interdisciplinary team, and community partners. · Consult with and educate team members regarding psychosocial needs, therapeutic communication, resident-centered approaches, and available resources. Admissions, Discharge and Financial Supports · Coordinate psychosocial admission requirements, orientation, and transition support. · Coordinate psychosocial discharge requirements, including discharge following death, required documentation and notifications, and support to the resident’s lawful representative or family, as applicable. · Assist residents or lawful representatives with OHIP renewals and supporting documents. · In collaboration with the Office Manager, assist eligible residents or lawful representatives with Long-Term Care Rate Reduction Program applications and annual renewals. · Provide information, referral, and application support for Canada Pension Plan and other government benefits, within scope. · Liaise with the Office of the Public Guardian and Trustee, as authorized and required by law, regarding substitute decision-making, financial, legal, or estate matters. Resident Rights, Advocacy and Family Support · Promote and protect resident rights, informed choice, privacy, dignity, autonomy, and culturally responsive care. · Advocate with and on behalf of residents regarding access to services, consent, decision-making, relationships, financial or practical concerns, and quality-of-life goals. · Support residents and families through admission, changing care needs, serious illness, grief, bereavement, and other significant transitions. · Identify and report actual or suspected abuse, neglect, exploitation, or infringement of resident rights in accordance with legislation and home policy. Community Resources, Documentation and Program Development · Maintain current knowledge of healthcare, mental health, legal, financial, housing, caregiver, and community supports relevant to older adults. · Provide information, referrals, system navigation, and follow-up to support continuity of care. · Maintain timely, accurate, objective, and confidential documentation of assessments, interventions, consent, referrals, consultations, and outcomes. · Develop or contribute to resident, family, and team education; therapeutic or support groups; policies; quality improvement initiatives; audits; and program evaluation. Committee Leadership · Chair the Ethics and Palliative Care Committees; set agendas, facilitate meetings, record decisions and action items, and monitor follow-up. Professional Practice, Quality and Safety · Practice within professional scope, competence, ethical standards, and applicable legislation while maintaining registration in good standing. · Safeguard privacy and confidentiality and obtain informed consent for social work services as required. · Participate in continuing competence, education, supervision or consultation, incident review, inspections, and organizational quality and safety activities. · Support a culture of equity, inclusion, resident safety, and zero tolerance for abuse and neglect. Key Qualifications · Bachelor of Social Work from an accredited Canadian program, or academic qualifications approved as equivalent by the Ontario College of Social Workers and Social Service Workers. · Minimum three years of social work experience in long-term care, gerontology, healthcare, mental health, palliative care, or community services. · Current registration in good standing as a Social Worker with the Ontario College of Social Workers and Social Service Workers. · Demonstrated competence in psychosocial assessment, counselling, crisis intervention, advocacy, care planning, and case coordination. · Knowledge of long-term care legislation, resident rights, consent and capacity, privacy, abuse prevention, mental health, grief, and community resources. · Strong clinical judgment, communication, facilitation, documentation, conflict-resolution, and interdisciplinary collaboration skills. · Proficiency with electronic health records and standard office applications · Experience supporting people living with dementia, cognitive impairment, responsive behaviours, trauma, or complex family systems · Training in evidence-informed counselling, crisis response, capacity and consent, grief and bereavement, or conflict mediation.
$64,000 - $85,000 PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply. To learn more about PCH, visit our website here: https://partnerscommunityhealth.ca/ To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here: https://www.partnerscommunityhealth.ca/wellbrook-place/ Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.
Candidates must hold a Bachelor of Social Work and be registered in good standing with the Ontario College of Social Workers and Social Service Workers and Social Service Workers. A minimum of three years of experience in healthcare, gerontology, or long-term care is required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
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