Partners Community Health·Mississauga, Ontario
The Social Services Worker collaborates with the inter-professional team to assess resident psychosocial and social needs, developing care plans to promote wellbeing and safety. Key duties include coordinating resident moves, developing social work services, acting as an advocate for residents' rights, and supporting families during planning conversations.
Partners Community Health (PCH) is a new not-for-profit organization, focused on bringing healthcare services together around the needs of people living in Mississauga and West Toronto. PCH currently operates two new state-of the-art LTC homes and community hub in West Mississauga. The new homes have a combined 632-beds and be part of PCH’s larger strategy that introduce innovative and inclusive programs and services and new models of care delivery. PCH is committed to building partnerships and connections that put people first, as well as a learning and leading healthcare community that provides best in class service across the aging continuum.
PCH is seeking a Social Services Worker to support the Partners Community Health team. Reporting to the Director of Care, the Social Worker collaborates with the inter-professional team to assess and develop a plan of care that meets resident psychosocial and social needs promoting the resident overall wellbeing and safety. Key Responsibilities: Works in collaboration with other team members, such as Associate Director of Care, Registered Practical Nurses, Registered Nurses, and allied health team members to deliver resident care based on assessed needs Coordinates residents move in, transfers and move out process to include facilitation of the application process, tours, introducing the resident/family/SDM to the care community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families Engage external resources as required to ensure resident social needs are met Act as a support and an advocate for residents’ rights in areas such as independence and control over decision-making, managing and/or maintaining social and family connections and conflict resolution Follows up on concerns/complaints that arise in the resident home area(s)/neighbourhood(s) to ensure that they are addressed in a timely manner and achieve satisfactory outcomes Supports residents and families during advanced care planning and treatment plan conversations within Social Worker/Social Service Worker scope including funeral arrangements discussions Works along with the Manager, Office Administration to ensure that financial documented is completed upon move-in and provide ongoing assistance to access financial resources as required i.e., rate reductions, Canada Pension Plan, Public Guardian & Trustee Coordinates and facilitates resident care conferences Contributes to resident/family survey results to improve satisfaction with care Act as a resource and support by educating team members on best practices Assist with the provision of a resident advocacy program through the promotion and adherence of the Bill of Rights Coordinates and facilitates Family Council Facilitates resident/family support groups within the care community Chairs Ethics/Palliative Care Committees meetings and participates in other care community teams as required Provide necessary and up to date education on community resources and/or processes as needed for staff and family/residents Liaise with community resources/agencies to keep informed and facilitate community partnerships Recruit and supervise social work students’ placements Works in accordance with the organization’s Health and Safety Policies and Procedures and in compliance with the Occupational Health and Safety Act/Work Safe BC Performs other duties as assigned
Registered Social Service Worker or Social Worker as per provincial requirements Minimum of three years’ experience in healthcare or social services Experience in the field of Gerontology preferred Customer service-related experience an asset Strong oral and written communication skills required Ability to organize, plan, and delegate responsibilities Ability to collaborate and work in teams Willingness to upgrade and maintain personal and educational qualifications as required by the changing needs of the role
$55,000 - $74,000 PCH is an equal opportunity employer and is committed to Equity, Diversity, Inclusion and Anti-Racism. We believe diverse and inclusive teams support strong decision making, fosters a culture of belonging and allows us to better serve our people, residents, and community. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we are committed to providing accommodations and will work with employees to meet their needs through the recruitment process. If you are a person with a disability and require assistance during the application process, please let us know. We embrace an inclusive work environment and welcome members of all backgrounds, experiences, and perspectives to apply. To learn more about PCH, visit our website here: https://partnerscommunityhealth.ca/ To learn more about Wellbrook Place, the new long-term care homes and seniors hub, click here: https://www.partnerscommunityhealth.ca/wellbrook-place/ Applicants must be eligible to work in Canada. We would like to thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.
Candidates must be a Registered Social Service Worker or Social Worker as per provincial requirements and possess a minimum of three years of experience in healthcare or social services, with experience in Gerontology being preferred. Strong communication, organizational, planning, and teamwork abilities are essential for this role.
Market context
Operations roles in Ontario often draw steady interest because employers need people who can keep services running smoothly and support families and children. These roles are competitive when candidates bring human services experience, traditional cultural knowledge, and the required logistics such as a valid Class G licence, a personal vehicle, and a clear vulnerable sector check. Review the AI-summarized requirements and benefits here to save time, then confirm your fit against the original posting before applying.