Accerta·Toronto, Ontario
The RSN Specialist liaises with service providers and families to map local services and ensure access to accurate information within the Ontario Autism Program. They facilitate webinars and events while working collaboratively with community leaders to support a positive family experience.
AccertaClaim Servicorp Inc. (ACSI) and its subsidiary, Accerta Services Inc. (ASI), both known as Accerta, which is a is a social enterprise, that manages dental, vision, drug, and healthcare benefits programs exclusively for government and social services agencies in Canada. Our targeted experience and innovative technology provide reliable service, process continuity, cost savings, as well as accurate and insightful data that enables governments to make informed strategic decisions, reducing stress on the healthcare system through streamlined administration. Accerta is a Certified B Corporation which is a testament to the values on which we’ve built our business: serving our customers, caring for our employees, and supporting our community and the environment. Being part of the B Corp movement means we’re committed to continual improvement and making business a force for good. Thank you to our team and stakeholders who have helped us achieve this significant milestone! JOB TITLE: Regional Service Network Specialist (RSN) – East Region Ontario EMPLOYMENT TYPE: Full-time, Permanent, Hybrid ABOUT THIS OPPORTUNITY AccessOAP is seeking a Regional Service Network Specialist for East region (RSN). This position will liaise with families and children's services sector providers to ensure that OAP-registered families and local service providers have access to accurate and timely information to support their needs. Using an equity-based framework, RSN Specialist will work together with local service providers and families to support a positive family experience in the OAP that is tailored to the specific needs for each region, by building bridges between and across children’s service sector organizations of many stripes, in support of all families enrolled in the OAP. This includes collaborating with providers with the goal of ensuring cohesive information sharing related to families across the province. Reporting to Regional Service Network Manager East, RSNs will work in harmony with families, service providers, community leaders and partner organizations. PRIMARY ACCOUNTABILITIES: Regional Specialist team will work within 5 designated catchments across the province in support of: Liaise with service providers across children's service sectors to map existing services within local regions that OAP-registered families may be able to access. Support families in accessing AccessOAP services and supports using a family centered, culturally and linguistically appropriate approach. Complete tasks related to ensuring accurate service mapping and resources within designated region. In partnership with local service providers and AccessOAP teams deliver webinars and/or in- person events to support the dissemination of accurate information about AccessOAP processes, services, and supports Other duties as assigned. QUALIFICATIONS & EXPERIENCE: Preference will be given to those with an undergraduate university degree or a college diploma in the social services field with 1-2 years of autism-related work experience Knowledge of community resources for children, youths with special needs, especially knowledge of the autism and developmental sector Experience with presentations and facilitating workshops and groups will be considered an asset Demonstrated experience using MS Office and virtual communication platforms (e.g., Zoom, Teams) Bilingualism or multilingualism is considered an asset Must live in the region they represent (East Region of Ontario – Durham to Ottawa area) ANNUAL SALARY: $60,000 – 72,500
Performance bonus: Up to 10% of annual salary
Group Benefits: Coverage begins on the employee's first day and includes a Health Care Spending Account and Personal Spending Account (depending on allocation). Pension Plan: Eligibility starts on the employee's first day, and a 5% employee contribution is matched by a 5% employer contribution. Performance-based incentive programs: Opportunities to increase your earnings. Growth Opportunities: in a company that promotes from within.
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Recruitment Notice Accerta will only contact candidates using an acerta.ca email address and will never request payment or personal financial information during the hiring process.
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INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT Accerta is an equal opportunity employer and committed to fostering diversity and inclusion in the workplace.
We are committed to fair employment practices, and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required throughout the recruitment process.
Reasonable accommodation is also available on request for candidates taking part in all aspects of the selection process.
To request accommodation, please contact accessibility@accerta.ca.
We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
Final candidates for this position may be required to undergo a security screening, including criminal records check, judicial matters check, vulnerable sector screening and employment reference check.
To learn more about us please go to: www.accerta.ca
Candidates should possess an undergraduate degree or college diploma in social services with 1-2 years of autism-related experience. Proficiency in MS Office and virtual communication tools is required, along with residency in the East Region of Ontario.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.