St. Michael's Homes·Toronto, Ontario
The Case Coordinator manages daily house operations, including chore assignments and room searches, while providing supportive counselling and case management for residents. They also facilitate psychoeducational groups and liaise with community partners to support individuals struggling with addiction and mental health issues.
The Case Coordinator performs a broad range of activities including but not limited to: house management (chore assignment, room searches, de-escalating conflicts among residents, etc.); supportive counselling; brief interventions; facilitation of psychoeducational groups; care coordination and case management; care planning; urine screening; information/health promotion; and, liaising with community and allied services, resources, partners and referral sources.
This position is part of The East Toronto HART Hub, which provides evidence-based healthcare, treatments, social services, and housing support for individuals struggling with drug use, mental health, housing and other related issues. The Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michael's Homes with support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, 2-Spirited People of the 1st Nations, Woodgreen Community Services, Comprehensive Treatment Clinic and The Neighbourhood Organization.
Knowledge of issues related to addiction, concurrent disorder, mental health, trauma and recovery. Knowledge and understanding of community housing, substance use, and mental health services. Knowledge of the spectrum of harm reduction and abstinence based approaches to problematic substance use. Understanding of and commitment to health equity, diversity and inclusivity. Experience utilizing various approaches such as cognitive behavioral therapy, psycho-educational, and SMART Recovery models. Strong skills with Client Management Systems. Demonstrated ability to integrate current best practice and research evidence to support professional practice decisions and actions. Extensive knowledge and skills in assessment, supportive counselling, case management and brief intervention skills. Experience and skills working with individuals affected by poverty, violence, homelessness, institutionalization (incarceration), stigma, racism and/or homophobia/transphobia. Ability to work collaboratively within and across interdisciplinary teams and community partners. Experience working within an anti-oppression and trauma informed framework. Excellent interpersonal and communication skills. Proficiency in the use of computers and various software applications.
University degree in a related field OR equivalent education and related work experience, with a preference for social work, psychotherapy, or formal addiction and mental health programs. Eligibility for membership or membership in good standing of a regulated health profession. Demonstrated experience working with men with addictions or concurrent disorders. Demonstrated experience in case management. Demonstrated experience in motivational interviewing and other counselling and therapeutic approaches. Demonstrated experience with group development and facilitation. Additional training in screening, assessment and treatment related to addictions an asset. Ability to work in a language in addition to English is a definite asset. It is a requirement of employment to be fully vaccinated against the Novel Coronavirus (COVID-19) prior to commencing your position.
St. Michael’s Homes is an equal opportunity employer committed to diversity and inclusion and are pleased to consider all qualified applicants for employment. Accommodations are available on request for candidates throughout the recruitment process.
St. Michael’s Homes thanks all applicants for their interest, however only those candidates chosen for an interview will be contacted.
Candidates must hold a university degree in a related field, with a preference for social work or psychotherapy, and possess experience in case management and addiction support. Eligibility for membership in a regulated health profession is required, along with a commitment to health equity and trauma-informed care.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
