St. Michael's Homes·Toronto, Ontario
The Community Worker facilitates access to services, conducts intakes, and provides direct support to participants in the East Hub Day Program. They are responsible for maintaining a safe environment, managing building security, and assisting with basic needs and referrals.
The Community Worker works directly with program participants in the East Hub Day Program as part of a team of CWs who work together to facilitate access to services, complete intakes with new participants, maintain the security of the program, managing the door and external areas around the building, assisting participants with access to food, bathrooms and other basic needs, as well as providing accompaniment where needed to other Hub services. The Community Workers also work with their case manager, counsellor, and psychotherapist colleagues in the provision of day program services. The CWs activities are focused on safe access to the program, identification of participant needs and issues, provision of advice, referrals, support, life-skill building activities, and supporting service users in accessing opportunities for needed services.
The Day Program is part of The East Toronto HART Hub, which provides evidence-based healthcare, treatments, social services, and housing support for individuals struggling with drug use, mental health, housing and other related issues. The Hub is an initiative of East Toronto Health Partners Ontario Health Team (ETHP OHT) led by South Riverdale Community Health Centre and St. Michael's Homes with support from Anishnawbe Health Toronto, Gerstein Crisis Centre, The Neighbourhood Group, Michael Garron Hospital, Alpha House, Fontbonne Ministries, The Salvation Army, Woodgreen Community Services, 2-Spirited People of the 1st Nations, Comprehensive Treatment Clinic, and The Neighbourhood Organization.
Opening and closing the center to maintain a welcoming, safe and clean environment. Welcoming and supervising participants, including assisting new participants. Proactively engaging participants to provide counseling, crisis intervention and support. Preparing and implementing program activities. Intervening in times of conflict and modelling strong social skills at all times. Taking turns with other CHWs to, acting as the door person, manage the outdoor area around the program and in the building. Assisting participants with referrals via phone, in writing, and in-person. Occasionally accompanying service users who need to access Hub services in another location. Advocating on behalf of participants with external social service and health providers. Completing attendance and collecting statistical information. Helping service users with access to basic needs provided on site, such as food and bathrooms. Participating in maintenance and up-keep, such as tidying up, cleaning the facilities, etc. as a shared staff team responsibility. Contributing to a cooperative and effective team. Participating fully in community meetings, staff meetings and offer suggestions for program enhancements. Complete required organizational training as well as training specific to the CHW role. Other duties as assigned.
It is a requirement of employment to be fully vaccinated against the Novel Coronavirus (COVID-19) prior to commencing your position.
St. Michael’s Homes is an equal opportunity employer committed to diversity and inclusion and are pleased to consider all qualified applicants for employment. Accommodations are available on request for candidates throughout the recruitment process.
St. Michael’s Homes thanks all applicants for their interest, however only those candidates chosen for an interview will be contacted.
Candidates must possess a college diploma in a related field or equivalent education and experience. Demonstrated experience in mental health, addictions work, crisis management, and motivational interviewing is required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
