LOFT Community Services·Aurora, Ontario
The Clinical Intake Coordinator acts as the first point of contact for Behavioural Support Services, responsible for receiving, reviewing, and triaging all incoming referrals. They also conduct comprehensive intake assessments, manage waitlists, and coordinate care plans in collaboration with community partners and healthcare providers.
August 30, 2026 Location: Aurora, ON - Central Access Compensation: $57,007 - $71,647 Annually Prorated Contract Duration: 12-Month Contract Work Type: Onsite Job ID: 10971244 Existing or New Position: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Program Summary: LOFT Community Services, funded through the Behavioural Supports Ontario project, provides Central Access/Coordination for cross-sector BSO services in the geographical boundaries of the Central Local Health Integration Network (LHIN). Since this time, the LHIN has dissolved to become Ontario Health (Central) however, the geographical boundaries served by BSO Central Access remain. BSO Central Access received all referrals for BSO Services, completes an intake assessment, triages all referrals and then routes the referral to the most appropriate service provider. BSO Central Access maintains and supports the waitlist for those individuals requiring community BSO services. In addition, BSO Central Access provides information and navigation support.
As the Clinical Intake Coordinator for Behavioural Supports Ontario Central Access team in the Central LHIN, you will act as the first point of contact for Behavioural Support Services and will be responsible for receiving all referrals to Behavioural Support Services. Through a clinical review of referrals, you will triage all referrals, complete a comprehensive Intake Assessment, and ensure referrals are directed to the most appropriate service for the clients and their care partners. You will also assist in crisis intervention, risk management, and urgent care planning as required. You will maintain the waitlist according to program policies and provide support to those individuals on the waitlist for service. Additionally, you will liaise with community agencies, other practitioners and key partners to coordinate care for clients. You will contribute to program development and participate in the research activities of the program.
Receive, review, prioritize, and coordinate incoming referrals for Behavioural Support Services.Conduct intake assessments, gather collateral information, obtain consent, and complete clinical documentation. Manage client caseloads, waitlists, and referral tracking to ensure timely access to services. Provide crisis intervention, risk assessment, urgent care planning, and appropriate referrals to support services. Support the development and implementation of individualized care plans that enhance quality of life and address responsive behaviours. Coordinate referrals and linkages with healthcare providers, community programs, and other support services. Build and maintain respectful, recovery-oriented relationships with clients, families, caregivers, and community partners. Maintain accurate records, ensure confidentiality, and comply with organizational policies and procedures. Participate in multidisciplinary meetings, case conferences, training, and team initiatives. Collaborate with internal and external stakeholders to promote integrated, client-centered care. Perform other related duties as assigned by Program Manager and/or designated.
What
You
Bring: Completion of diploma or degree in Social Work or a related field. Minimum 1 year of experience supporting seniors and older adults with responsive behaviours associated with mental health, addictions, dementia, or neurological conditions. Knowledge of recovery-oriented and psychosocial rehabilitation principles, with an understanding of therapeutic relationships. Strong crisis intervention, assessment, triage, problem-solving, and interpersonal skills. Demonstrated understanding of dementia, delirium, mental health conditions, and their impact on individuals, families, and caregivers. Training or knowledge of P.I.E.C.E.S., U-First!, and Recovery/Psychosocial Rehabilitation approaches, or willingness to obtain training. Excellent verbal and written communication skills, with proficiency in Microsoft Office (Word and Excel). Knowledge of community resources, healthcare systems, and support services. Proven ability to collaborate effectively within interdisciplinary teams and build positive relationships with clients, families, caregivers, and community partners. Strong organizational, time management, and case coordination skills.
Work
Environment: Staff will be required to work in client’s own homes and may therefore be exposed to second hand smoke. Occasional weekend and/or evening work may be required as well as travel, using own vehicle, throughout the Central LHIN.
24/7 Employee Assistance Program E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Candidates must possess a diploma or degree in Social Work or a related field and at least one year of experience supporting seniors with complex mental health or neurological conditions. Strong skills in crisis intervention, assessment, and interdisciplinary collaboration are essential for this role.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
