LOFT Community Services·Toronto, Ontario
The Case Manager coordinates support networks and provides clinical services to vulnerable individuals with complex health needs to assist with housing and recovery. Responsibilities include creating individualized support plans, providing crisis intervention, and connecting clients to community, medical, and financial resources.
September 8, 2026 Location: Toronto, ON - Multidisciplinary Access to Care and Housing (MATCH) Compensation: $57,007 - $71,647 annually prorated Contract Duration: until March 31, 2027 with possible of extension Work Type: Onsite Job Id:10987661 Existing or New Position: Existing Program Summary: Multidisciplinary Access to Care and Housing (MATCH) is a specialized team of providers that deliver services to the most vulnerable individuals, to assist in accessing and maintaining housing and connecting to health and other supports in the community. MATCH provides clinical hands-on support to those with complex healthcare needs through case management and peer support services with access to psychiatric and medical assessment, consultation, access to treatment, service planning and advocacy. MATCH provides long term multi-disciplinary wrap around case management and health services in their (often new) communities. The aim of MATCH is to improve transitions of care for individuals and works with them to identify and meet their goals toward recovery, while gaining stability and building community.
As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.
Create individualized support and recovery plans with clients and professionals based on assessments. Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting). Coordinate care by connecting clients with social, medical, and community support. Provide crisis intervention and help develop crisis plans. Represent the program professionally with clients, families, and community partners. Mediate conflicts and help clients learn problem-solving skills. Organize or support social activities to reduce isolation. Maintain accurate client records and documentation. Work collaboratively with the team, contribute ideas, and support new staff or volunteers. Provide on-call 24/7 crisis support on a rotating basis. Assist with preparing units for new clients. Provide case management and connect clients with services like housing and ID support. Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required. Other duties as assigned by Program Manager and/or designated supervisor.
What
You
Bring: Post-secondary education in Social Services / Human Services or equivalent field. Minimum 3 years’ working experience with client population group. Understanding of challenges faced by people of all ages 18 to 99+living with complexities that could include (but is not limited to) mental health, substance use, physical health concerns, and chronic homelessness. Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs. Ability to build therapeutic relationships and collaborate with clients on goals. Familiarity with community resources and professional services. Strong teamwork skills in a multidisciplinary environment. Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships. Solid computer literacy for maintaining records, files, and reports. Effective analytical, organizational, and time management skills for coordinating client support and program activities. Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices. Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
Work
Environment: Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke. May also be required to be on-call as emergency contact for after hours. Frequent travel within the Central LHIN will also be required. Occasional evening and weekend hours may be required.
E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Candidates must have post-secondary education in Social Services or a related field and at least 3 years of experience working with complex populations. A valid driver's license, insurance, and a reliable vehicle are required for travel within the region.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
