LOFT Community Services·Toronto, Ontario
The Residential Support Worker provides individualized support to clients to increase their independence and well-being within a safe housing environment. Responsibilities include facilitating daily living activities, managing household operations, coordinating services, and providing crisis intervention.
September 7, 2026 Location: Toronto, ON - Specialized Assisted Living - Sherbourne Compensation: $52,022 - $61,821 Annually Prorated Work Type: Onsite Job ID: 10971198 Existing or New Position: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Program Summary: The Specialized Assisted Living - Sherbourne & Respite program delivers individualized support services to people through 8 high-support, permanent residential units in addition to 3 units allocated to the Respite Program. These units alleviate pressure on other healthcare services by offering support for people to transition from hospital settings to the community. Clients accessing both programs may have complex mental health and substance use challenges. The Respite Program offers temporary relief for caregivers or individuals who need intensive support. These short-term, goal-oriented stays provide a consistent space for respite clients to focus on their recovery, which can be related to mental health, substance use, physical health or eviction prevention goals.
The program provides client-centered, individualized services using the principles of Psychosocial rehabilitation.
The program offers high-support services and will be staffed with a minimum of 2 staff 24/7.
Specialized Assisted Living – Sherbourne and Respite Program operates out of a 3-story site, in downtown Toronto.
The property provides single rooms, with shared common spaces (kitchen, washrooms and living spaces).
The units on the main floor are accessible, with a ramp to enter the building.
Clients can access washroom facilities on the second floor using a stairlift.
Respite units will be furnished for clients to allow for a smooth transition to short-term, intensive stays.
Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by working within a team-based environment, you will support clients in achieving greater independence, dignity, and well-being within a safe and supportive housing setting.
A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability Defined Benefits Pension Plan 24/7 Employee Assistance Program E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Tuition reimbursement program Maternity-leave and Parental leave top up program Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
This position requires working onsite five days per week,
Tuesday through
Saturday, from 9:00 a.m. to 5:00 p.m., subject to operational requirements need. A satisfactory vulnerable sector check (VSC) is also required. This posting provides only a summary of the responsibilities and requirements for the position Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.
Follow us on: LOFT I LinkedIn I Indeed l Glassdoor l Instagram l ____________________________________________________________________________________________________________ LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
Candidates must possess a relevant degree or diploma in human services and at least two years of experience working with vulnerable populations. Strong knowledge of mental health, addictions, and harm reduction principles is required, along with excellent interpersonal and crisis management skills.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
