LOFT Community Services·Toronto, Ontario
The Residential Support Worker provides hands-on support to clients in a supportive housing setting to foster independence, dignity, and well-being. Responsibilities include facilitating daily living activities, managing household operations, navigating social services, and providing crisis intervention within a trauma-informed framework.
August 30, 2026 Location: Toronto, ON - Ingles High Support Housing Compensation: $52,022 - $61,821 Annually Prorated Work Type: Onsite Job ID: 10971132 Existing or New Position: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Program Summary: Ingles House is a structured abstinence-based home for female identified individuals between the ages of 18-35 who are recovering from substance use. The program encourages independence by supporting each woman in exploring their own strengths. Staff work closely with clients to develop an empathic, hopeful and continuous relationship, provide a range of support, and act as system navigators and advocates to connect clients with the resources they need. Staff meet one-to-one with clients to support the development of self-directed goals.
Ingles House provides residents with an opportunity to explore and put into practice skills and resources acquired to support their recovery journey. Clients are part of a recovery community for up to twelve (12) months and share in the day-to-day operations of the household developing life skills that align with supporting their transition to the broader community. Staff work one-on-one with clients from a trauma-informed holistic approach, creating a safe, secure environment. Through goal development, clients are encouraged to explore and expand on personal resources and coping strategies to meet their desired outcomes.
Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by working within a team-based environment, you will support clients in achieving greater independence, dignity, and well-being within a safe and supportive housing setting.
A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability Defined Benefits Pension Plan 24/7 Employee Assistance Program E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Tuition reimbursement program Maternity-leave and Parental leave top up program Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
Candidates must possess a relevant degree or diploma in human services and at least two years of experience working with vulnerable populations. Strong knowledge of mental health, addictions, and harm reduction principles, along with excellent interpersonal and crisis management skills, is required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
