LOFT Community Services·Orillia, Ontario
The Personal Support Worker provides compassionate physical and mental health support to vulnerable older adults, including medication reminders and assistance with daily living activities. They also maintain accurate care records and collaborate with an interdisciplinary team to ensure client safety and well-being.
August 26, 2026 Location: Orillia, ON - Assisted Living Hub and Spoke - Orillia Compensation: $53,776 - $55,109 Annually Prorated Work Type: Onsite Job ID: 10965234 Existing or New Position: Existing
The LOFT Assisted Living Hub and Spoke Orillia program provides specialized support to vulnerable and at-risk older adults with complex physical health challenges, mental health challenges, addictions or cognitive impairment. The program supports each client’s individual needs so they can live safely and in good health in the community as they continue to age. The program helps provide stability to individuals in the surrounding community, helps reduce unnecessary or avoidable ED visits and reduces the length of stay in hospital. The program works with each client on an individualized client care plan based on their wants, needs, and strengths. Additionally, LOFT staff utilize a standardized assessment tool called the RAICHA to highlight and mitigate risk for decline in the client’s health. The Program Coordinator and Psychogeriatric Case Manager work collaboratively with clients to identify and mitigate barriers that affect their physical and mental health, integrating social determinants of health into their practice. The LOFT Assisted Living Hub and Spoke Orillia program is a community-based program that provides care coordination, case management and personal support. The team can also provide access to specialized services for mental health and addictions and emergency response planning and equipment. Services may be provided up to 5 hours a week for as long as each client requires support.
The Personal Support Worker (PSW) is responsible for rendering a range of services for the clients of the program consistent with its basic values and goals. The PSW will support, as assigned, the needs of the vulnerable, at risk, older adults and seniors living in the multi-sites under the auspices of the program. This support relates to the physical, cognitive, mental health and social/recreational needs of the clients. The staff member will maintain the established routines of the program including all security, fire and general health and safety practices. The PSW will perform these and other delegated responsibilities to ensure the quality of personal care of the clients of the program.
Post-secondary education in Human Services or a related field (e.g., PSW Certificate, Gerontology Diploma).
Experience supporting seniors and vulnerable populations, including individuals with cognitive and mental health needs.
Knowledge of medication administration, health conditions, and psychiatric care.
Current First Aid and CPR certification.
Experience coordinating social and recreational activities is an asset.
Strong skills in assessment, problem-solving, and crisis intervention.
Ability to engage clients in a positive, respectful, and supportive manner.
Ability to work collaboratively within a multidisciplinary team.
Effective verbal and written communication skills.
Demonstrated creativity, flexibility, and adaptability.
Proficiency with basic computer applications.
A valid Ontario Driver’s License is preferred.
Physically able to perform demanding body mechanics (e.g. lifting, transferring, etc.).
Since the position involves working in clients’ own homes, staff may be subjected to second hand smoke while performing their job duties.
Staff will be required to work rotating shifts as scheduled by the program.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
Candidates must have post-secondary education in Human Services or a related field, such as a PSW Certificate or Gerontology Diploma. A valid Ontario Driver’s License, current First Aid and CPR certification, and a satisfactory vulnerable sector check are also required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
