Colorado Coalition for the Homeless·Quinte West, Ontario
Provide case management and navigation services to help patients overcome barriers to obtaining eye care. Coordinate clinic operations, schedule appointments, and support volunteer staff to ensure patients receive recommended services.
This position will be posted for a minimum of 5 days
The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at-risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves.
We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and health care are available to everyone. We create lasting solutions to homelessness by:
· Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible.
· Building strong, caring and trauma-informed communities through the integration of housing, health care and supportive services.
· Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve.
· Achieving excellence through continuous quality assurance, innovation and professional development.
· Using resources judiciously and effectively.
The On-Call Patient Navigation Specialist- Vision assists patients in overcoming barriers to care and ensures access to comprehensive vision services. This position serves in the front desk role for our eye clinic, assists patients in obtaining and keeping specialty appointments for care at outside organizations, and performs basic vision screenings to help triage patient care. The role contributes to CCH’s mission by addressing barriers related to transportation, specialty referrals, and health education while fostering a trauma-informed, patient-centered approach.
Location: 2130 Stout Street, Denver, CO (Stout Street Clinic)
7:30am - 4pm
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Essential Job Functions
Serves as the first point of contact for patients, clients, visitors, and vendors, providing a professional, trauma-informed and culturally responsive experience.
Independently initiates and complete comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments, and accurately entering client data into the electronic health record.
Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility.
Assist patients with scheduling eye exams and specialty referrals. Arrange transportation and assist clients in arriving at appointments on time.
Drive and escort patients to specialty referrals for advanced procedures or surgeries that would seriously impair their vision.
Support clinic operations and patient flow by assisting the Ophthalmic Assistant with basic ophthalmic services, including patient screening, visual acuity (VA) testing, taking retina photos, Visual Field, and OCT testing.
Perfom optical-related duties, including eyeglasses adjustments, fitting, and repairs. Plus, entering orders into our system.
Coordinate care activities with the eye clinic team and providers, including volunteer physicians and specialists. Document patient follow-up and treatment compliance using established clinic workflows.
Performs other job duties as assigned.
Qualifications: Summary
Job Competencies
Strong customer service and patient advocacy skills.
Excellent verbal and written communication skills.
Ability to build effective relationships with patients, providers, specialists, and community resources.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Attention to detail and accuracy in documentation and data tracking.
Ability to identify and address barriers to care and connect patients with appropriate resources.
Demonstrated initiative, accountability, and problem-solving skills.
Ability to work effectively with diverse populations while maintaining professionalism, empathy, and confidentiality.
Ability to work collaboratively in a team-based healthcare environment.
Experience
One year of experience in a healthcare setting, preferably in eye care, preferred.
Experience with insurance enrollment, clinical or healthcare front desk operations strongly preferred.
\n $20.64 - $25.14 an hour \n
The effective date for your benefits will be the first of the month following your date of hire.
The Colorado Coalition for the Homeless is committed to delivering services, making employment-related decisions, selecting volunteers, and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status, or any other applicable status protected by law.
A high school diploma is required, with a preference for two years of healthcare experience and bilingual skills in English and Spanish. A valid driver's license is required, though it may be waived based on experience.
Market context
In Ontario, on-call patient navigator roles are typically driven by ongoing demand for patient support, care coordination, and access guidance in healthcare settings. These positions can be competitive because employers often prefer candidates with healthcare experience, bilingual English-Spanish skills, and flexibility for on-call scheduling; requirements and benefits here are AI-summarized from the original job description, saving you research time. If you are considering applying, confirm whether your driver’s license status can be waived and highlight any direct patient-facing experience.
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