The Case Manager coordinates support networks and recovery plans for clients living with mental illnesses, addictions, and physical health issues. Responsibilities include providing crisis intervention, teaching daily living skills, and linking clients to community resources and financial supports.
Requirements summary
Requires post-secondary education in Social Services, Human Services, or a related field with at least 3 years of experience with the target client population. Candidates must possess a valid driver's license, insurance, and a reliable vehicle for regional travel.
July 8, 2026 Location: Toronto, ON - North Toronto ICM Compensation: $57,007 - $71,647 Annually Prorated Contract Duration: 6-Month Contract Work Type: Onsite Job ID: 10874751 Existing or New Position: Existing Job Summary: As a Case Manager you will work independently or be part of a team that co-ordinates a support network and links clients living with mental illnesses, addictions and physical health issues. The position attempts to empower the client, thereby increasing their independence, dignity and selfrespect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.
North Toronto ICM Team provides assistance to adults living in North York and North Toronto who are experiencing mental health issues that seriously impact their life.
The program provides open ended and short-term case management and peer support services.
The program provides assessment, consultation, access to treatment, service planning and advocacy for individuals referred through The Access Point.
Services are centered around each individuals needs and focused on comprehensive assessment, stabilization and linking to resources in the community.
The aim of the program is to provide a low barrier service, that meets individuals where they are at and assists in stabilizing their health, mental health and substance use.
The program strives to assist individuals to make choices and changes in their lives that promote recovery.
What You Will Do
Create individualized support and recovery plans with clients and professionals based on assessments. Support clients in building independence by teaching daily living skills (e.g., hygiene, medication, cooking, budgeting). Coordinate care by connecting clients with social, medical, and community support. Provide crisis intervention and help develop crisis plans. Represent the program professionally with clients, families, and community partners. Mediate conflicts and help clients learn problem-solving skills. Organize or support social activities to reduce isolation. Maintain accurate client records and documentation. Work collaboratively with the team, contribute ideas, and support new staff or volunteers. Provide on-call 24/7 crisis support on a rotating basis. Assist with preparing units for new clients. Provide case management and connect clients with services like housing and ID support. Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required. Other duties as assigned by Program Manager and/or designated supervisor.
Benefits
24/7 Employee Assistance Program
E-learning program
Vacation time above minimum standard
Paid personal days
Paid sick days
Professional development budget
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis corporate discount program
Unlimited DEI trainings
What
You
Bring: Post-secondary education in Social Services / Human Services or equivalent field. Minimum 3 years’ working experience with client population group. Understanding of challenges faced by Adults with mental illness, addictions, physical health concerns, and homelessness etc. Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs. Ability to build therapeutic relationships and collaborate with clients on goals. Familiarity with community resources and professional services. Strong teamwork skills in a multidisciplinary environment. Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships. Solid computer literacy for maintaining records, files, and reports. Effective analytical, organizational, and time management skills for coordinating client support and program activities. Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices. Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.
Work
Environment: Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke. May also be required to be on-call as emergency contact for after hours. Frequent travel within the Central LHIN will also be required. Occasional evening and weekend hours may be required.
What We Offer
24/7 Employee Assistance Program E-learning program available all year round Starting vacation time above minimum standard, Additional paid personal and paid sick days Professional development budget available to help you nurture and shape your career Corporate Gym membership rate with GoodLife Fitness Access to Perkopolis, a comprehensive corporate discount program Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion Our Commitment to Diversity and Inclusion: LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.
Note
A satisfactory vulnerable sector check (VSC) is also required. This posting provides only a summary of the responsibilities and requirements for the position Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.
Follow us on: LOFT I LinkedIn I Indeed l Glassdoor l Instagram l ____________________________________________________________________________________________________________ LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
Market context
Behavioral health roles remain in steady demand
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
