Oversee end-to-end dental billing operations using AxiUm software, including daily patient billing, claim submissions across multiple insurance platforms, invoice generation, and payment posting..
Evaluate and resolve insurance claim issues by adjudicating denied claims, verifying patient coverage, processing pre-determinations, and ensuring compliance with evolving programs such as the Canadian Dental Care Program..
Monitor and reconcile accounts receivable through monthly reporting, follow up on outstanding balances, coordinate collections, and establish payment arrangements with patients and third parties..
Provide support to patient financial services by providing treatment cost estimates, handling complex multi-coverage billing (including pediatric cases), and responding to patient, insurer, and agency inquiries..
Lead and support operational activities within Patient Services, including staff coordination, deposit handling, report generation, records management, and acting as team lead in the manager’s absence..
Train and mentor students on insurance processes and billing systems, and contribute to Oral Healthcare Access Fund initiatives through data reporting, workflow improvements, and enhancing access to care education.
Requirements summary
Diploma in a Dental Office Management program or a Dental Assisting program, plus a minimum of five years of administrative experience in a dental office (or equivalent combination of education and experience)..
Demonstrated experience with dental practice management software, dental terminology, billing codes, and familiarity with the Canadian Dental Care Plan (CDCP)..
Proven expertise in insurance claims processing, including accurate preparation and submission of claims (electronic and paper), pre-authorizations and treatment estimates, claims tracking and follow-up, and denial management (investigation, resubmission, appeals with supporting documentation)..
Strong experience in accounts receivable management, including insurance follow-ups, patient billing, collections, and reconciliation of payments, and ability to professionally liaise with insurance providers..
Advanced knowledge of dental procedures and billing codes, with ability to accurately code and submit claims in a timely manner, and hands-on coordination of benefits experience (managing multiple insurance plans and determining primary/secondary payers).
Diploma in a Dental Office Management program or a Dental Assisting programrecords managementreport generationtraining and mentoringcollectionsworkflow improvementsdata reportingstaff coordinationaccounts receivable managementpayment reconciliationdental billing operationsAxiUm softwareinsurance claims processingclaim submissions (electronic and paper)pre-determinationspre-authorizationsdenial management (investigation, resubmission, appeals)insurance follow-ups
Job description
Insurance Specialist
Position Details
Position Information
Position Title
Insurance Specialist Research Project Department/Unit Dental Clinic Location Halifax, Nova Scotia, Canada Posting Number S188-26 Employee Group NSGEU Local 77 Position Type Term Duration of Contract (if applicable) 2 years Employment Type Full Time Full-time Equivalency (FTE) 1.0 Salary $29.18-$36.95 per hour ($53,112 - 67,241 per annum, 35 hours per week) Classification C6 Provisional Statement This is a provisional classification. Formal regular review classification procedures may be initiated at any time by the incumbent or supervisor after the incumbent has worked a minimum of six months in the role. About Dalhousie University Dalhousie University is Atlantic Canada’s leading research-intensive university and a driver of the region’s intellectual, social and economic development. Located in the heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a truly national and international university, with more than half of our almost 21,000 students coming from outside of the province. Our 6,000 faculty and staff foster a vibrant, purpose-driven community, that celebrated 200 years of academic excellence in 2018. Job Summary The Faculty of Dentistry promotes and provides oral health care as an integral component of overall health for regional, national and international communities through quality education, research and service. Reporting to the Manager, Patient Services, the Insurance Specialist will be responsible for overseeing all insurance payments, remittances, communicating with insurance providers, provide support to Patient & Student Support Assistants, and backup to the Manager. Key Responsibilities Manage end-to-end dental billing operations using AxiUm software, including daily patient billing (approx. $2M annually), claim submissions across multiple insurance platforms, invoice generation, and payment posting. Evaluate and resolve insurance claim issues by adjudicating denied claims, verifying patient coverage, processing pre-determinations, and ensuring compliance with evolving programs such as Canadian Dental Care Program. Monitor and reconcile accounts receivable through monthly reporting, proactively following up on outstanding balances, coordinating collections, and establishing payment arrangements with patients and third parties. Support patient financial services by providing treatment cost estimates, handling complex multi-coverage billing (including pediatric cases), and responding to patient, insurer, and agency inquiries. Lead and support operational activities within Patient Services, including staff coordination, deposit handling, report generation, records management, and acting as team lead in the manager’s absence. Train and mentor students on insurance processes and billing systems, while contributing to Oral Healthcare Access Fund initiatives through data reporting, workflow improvements, and enhancing access to care education. Note Due to operational requirements, the successful applicant is required to work in-person on campus. Required Qualifications Diploma in a Dental Office Management program or a Dental Assisting program, combined with a minimum of five years of administrative experience in a dental office (or an equivalent combination of education and experience). Demonstrated experience with dental practice management software, dental terminology, billing codes, and familiarity with the Canadian Dental Care Plan (CDCP). Proven expertise in insurance claims processing, including accurate preparation and submission of claims (electronic and paper), pre-authorizations and treatment estimates, claims tracking and follow-up to ensure timely processing and payment, denial management, including investigation, resubmission, and appeals with supporting documentation. Strong experience in accounts receivable management, including insurance follow-ups, patient billing, collections, and reconciliation of payments and professionally liaise with insurance providers . Advanced knowledge of dental procedures and billing codes, with the ability to accurately code and submit claims in a timely manner. Knowledge and hands-on experience with coordination of benefits, including managing multiple insurance plans and determining primary and secondary payers. Assets Job Competencies The successful candidate is expected to demonstrate proficiency in Dalhousie’s core competencies, in particular:
Benefits
defined benefit pension plan
health and dental plans
health spending account
employee and family assistance program
tuition assistance program
patient billing
coordination of benefits
primary and secondary payer determination
dental terminology
billing codes
treatment cost estimates
multi-coverage billing
deposit handling
communication with insurance providers
Respect & Inclusion
Adaptability
Knowledge & Thinking Skills
Communication
Service
Additional Information
Dalhousie University supports a healthy and balanced lifestyle. Our total compensation package includes a defined benefit pension plan, health and dental plans, a health spending account, an employee and family assistance program and a tuition assistance program. Application Consideration Non-probationary bargaining unit employees (NSGEU local 77) are given priority consideration. All other applications will be considered when there is no qualified candidate from the bargaining unit. We sincerely appreciate all applications and note that only candidates selected for an interview will be contacted directly by the hiring department or People and Culture. Diversity Statement Dalhousie University commits to achieving inclusive excellence through continually championing equity, diversity, inclusion, and accessibility. The university encourages applications from Indigenous Peoples of Turtle Island (especially Mi’kmaq), persons of Black/African descent (especially African Nova Scotians), and members of other racialized groups, persons with disabilities, women, persons identifying as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the diversity of our community. In accordance with our Employment Equity Policy, preference will be given in hiring processes to candidates who self-identify as members of one or more of the equity-deserving groups listed above. For more information, including details related to our Employment Equity Policy and Plan and definitions of equity-deserving groups please review our Employment Equity information. If you require any support for the purpose of accommodation, such as technical aids or alternative arrangements, please let us know of these needs and how we can be of assistance. Dalhousie University is committed to ensuring all candidates have full, fair, and equitable participation in the hiring process. Our complete Accommodation Policy can be viewed here. Posting Detail Information Number of Vacancies 1 Open Date 06/23/2026 Close Date 06/30/2026 Open Until Filled No Special Instructions to Applicant Quick Link for Direct Access to Posting https://dal.peopleadmin.ca/postings/21370 Supplemental Questions Required fields are indicated with an asterisk (*). Documents Needed to Apply Required Documents Résumé / Curriculum Vitae (CV) Optional Documents Cover Letter
Insurance Specialist roles in Nova Scotia are typically tied to dental clinics that need strong administrative support, especially where billing, claims, and patient account coordination are part of daily operations. This role is competitive because it asks for both dental office education and several years of dental administrative experience, plus familiarity with practice software and dental terminology. Review the AI-summarized requirements and benefits here to save time, then confirm your experience with claims, billing, and office systems before applying.
