Schedule, confirm, and verify daily, weekly, and monthly scheduling for LTC & Seniors operations staff across multiple scheduling patterns, locations, and shifts.
Assign staff to maintain daily operations and provide coverage for vacation, sick leaves, escort duties, special events, training, professional development, and disaster/contingency staffing.
Maintain allocation of staff resources including documentation, record keeping, and data entry using scheduling software and Microsoft Office applications.
Perform regularly scheduled data maintenance procedures.
Update computerized scheduling software with information for new hires, terminations, and leaves of absence.
Administer the casual availability system by distributing and collecting casual staff availability via the Staff Kiosk and computerized scheduling software.
Assist the Supervisor with preparing performance reports related to operational scheduling.
Provide reports on escort scheduling.
Respond to inquiries and resolve concerns from employees and management as appropriate.
Participate in the Continuing Quality Improvement (CQI) process to improve the LTC & Seniors scheduling model
Requirements summary
Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
Minimum two (2) years related experience daily scheduling of large numbers of employees for shifts in various locations.
Required as a condition of employment: satisfactory Police Vulnerable Sector Check (PVSC), tuberculosis screening, and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).
Understanding of scheduling techniques/methods.
Familiarity with collective agreements, legislation, policies and procedures.
Demonstrated ability in the Region’s core competencies.
Intermediate skills in virtual platforms and MS Office Suite.
Good interpersonal and communication skills; ability to deal empathetically with residents and family members.
Ability to work effectively independently or as part of a team.
Ability to read, write, and follow written and verbal instructions in English.
Ability to pay attention to detail and organize, prioritize, and multitask.
Ability to work in a high volume, fast-paced environment and meet tight deadlines.
Ability to perform scheduled activities on rotating shifts including evenings, weekends, and statutory holidays.
Ability to work outside regular business hours as required
Secondary School Diploma or approved equivalent combination of education and experienceMicrosoft Office SuiteAttention to detailInterpersonal and communication skillsAbility to work independently or as part of a teamData entry and record keepingDaily scheduling of large numbers of employees across multiple locations and shiftsUse of computerized scheduling softwareVirtual platforms for meetings/presentationsData maintenance proceduresScheduling techniques/methodsUnderstanding of collective agreements, legislation, policies and proceduresEmpathetic communication with residents and family membersOrganization, prioritization, and multitaskingAbility to work in a high volume, fast-paced environment and meet tight deadlines
Job description
Job Title Scheduling Clerk Status Casual/On-call Temporary - Approximate length of assignment, in months Type of Position an Addition to Staff Start Date Salary Per hour Salary Grade $34.00 - $36.96 Department York Region -> Community & Health Services -> Paramedic and Seniors Services Location Hybrid work opportunities may apply - CA LTC Admin/Restructuring - 194 Eagle Street - Newmarket, ON L3Y 1J6 CA (Primary) Job Description (E) ABOUT US Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
What We Offer
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls. · Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions. · Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations. · Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation. · Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
About the Role
Reporting to the Supervisor Scheduling and Administration, is responsible for the daily scheduling of large numbers of Long Term Care and Seniors operations staff across multiple scheduling patterns, locations and shifts and collecting and reporting on data, as required; utilizing effectively, the computerized scheduling software and other computer aided systems. WHAT YOU'LL BE DOING
Benefits
24/7 Employee and Family Assistance Program
Employee health care spending account
Defined Benefit Pension Program (OMERS) with employer-matched contributions
Corporate discounts and purchase plans for day-to-day products and services
Casual employees eligible to receive payment in lieu of benefits and/or vacation
Ability to work rotating shifts including evenings, weekends, and statutory holidays
Ability to work outside regular business hours as required
Ability to read, write, and follow written and verbal instructions in English
Schedules, confirms, and verifies the daily, weekly and monthly scheduling of all LTC & Seniors operations staff across multiple scheduling patterns, locations and shifts to ensure efficient operations, through the use of specialized computerized scheduling software.
Assigns staff in order to maintain daily operations and to provide coverage for vacation, sick leaves, escort duties, special events, attend training or participate in professional development, and provide extra staffing in the event of a disaster or contingency situation.
Maintains the allocation of staff resources, including documentation, record keeping, and data entry using scheduling software and Microsoft Office applications.
Performs regularly scheduled data maintenance procedures.
Updates computerized scheduling software staffing schedule with information to new hires, terminations and leaves of absence.
Administers the casual availability system through the distribution and collection of casual staff availability through the Staff Kiosk and computerized scheduling software, in order to schedule casual staff.
Assists the Supervisor with preparing performance reports related to operational scheduling.
Provides reports on escort scheduling.
Responds to inquiries and resolves concerns, as appropriate, from employees, management etc.
Participates in the Continuing Quality Improvement (CQI) process to identify ways to improve the LTC & Seniors scheduling model. WHAT WE'RE LOOKING FOR
Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
Minimum two (2) years related experience daily scheduling of large numbers of employees for shifts in various locations.
As a condition of employment, candidates will be required to provide a satisfactory Police Vulnerable Sector Check (PVSC), tuberculosis screening and proof of immunization in accordance with the Long-Term Care Homes Act (O.Reg.79/10).
Understanding of scheduling techniques/methods.
Familiarity with collective agreements, legislation, policies and procedures.
Demonstrated ability in the Region’s core competencies.
Intermediate skills in virtual platforms and MS Office Suite including the use of virtual platforms for conducting meetings and/or presentations.
Good interpersonal and communication skills to work within a diverse community and ability to deal empathetically with residents, family members, etc., to contribute to their well-being.
Ability to work effectively independently or as a part of a team.
Ability to read, write and follow written and verbal instructions in English.
Ability to pay attention to detail and to organize, prioritize and multi-task.
Ability to work well in a high volume and fast-paced environment and meet tight deadlines.
Ability to perform scheduled activities on rotating shifts including evenings, weekends and statutory holidays.
Ability to work outside regular business hours, as required. Council Approval Date Scheduled Weekly Hours Various Shifts/As Required Scheduled Shifts Operational Hours Close Date July 1, 2026 # of Hires Needed 2 Union CUPE 905 Long Term Care Please apply online by 5:00PM EST of the closing date indicated above. All employment opportunities are recorded on a 24-Hour Career Line and may be accessed by calling 1-877-464-9675 ext. 75508. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Please be advised, York Region uses email as the primary means of communication with candidates and does not use AI technology in any part of the recruitment process. Please ensure your email address is up to date, checked frequently (including your spam folder), and accepts messages from unknown users. York Region is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage and celebrate our diversity, aiming to build a qualified workforce that reflects the population we serve. Should you require an accommodation under the Human Rights Code during the recruitment and selection process, including accessible formats and communication supports, please email careers@york.ca or call 1-877-464-9675 extension 75506. Accommodations for applicants with disabilities are available upon request during recruitment processes and throughout employment. Click here for more details on Benefits and Perks.
