Pacifica Housing
Location
Victoria, British Columbia
Salary
CA$27 - CA$30 / HOUR
Provide individualized, person-centered support to tenants, focusing on hoarding management, room cleanliness, and life skills training. Deliver programs following a Housing First philosophy and manage administrative tasks such as incident reporting and support plan documentation.
Requires recent experience in non-profit housing or social services, specifically working with populations facing mental health and substance use challenges. Must possess First Aid and Naloxone certification, a valid driver's license with business insurance, and clear a Vulnerable Sector Criminal Record Check.
Thursday July 2, 2026 at 4pm Organizational Focus: Pacifica Housing has been providing safe and affordable homes for almost 35 years. We are a rapidly growing organization dedicated to meeting the housing and support needs of our community. As such, we are committed to building our fast-growing team with a culture that supports our people and reinforces our core values of authenticity, leadership, respect, and social justice. Pacifica is proud to be a Certified Living Wage Employer by The Living Wage for Families Campaign. Position’s Primary Objectives: In-Reach Workers will focus on assisting tenants who have issues around hoarding and managing room cleanliness; assisting tenants in life skills and other life enriching activities as indicated on their individual support plan. In-Reach Workers are accountable for delivering programs and services to tenants to support their success as residents of Pacifica Housing, including: · Delivering person-centered support services and programs following a “housing first” philosophy to tenants as part of a dedicated team; · Build meaningful relationships with tenants; · Assist tenants experiencing hoarding behaviors; · Responsible for assisting tenants with activities of daily living; · Attending to overdoses and administering naloxone. Key Responsibilities: 1. Provides individualized, person-centred support to tenants, including: · preparing, documenting, implementing, monitoring and evaluating personalized support plans with each tenant; · working collaboratively to implement a person-centered Wellness Model; · providing input to counsellors and other professionals with regard to the development of appropriate program plans; · monitoring client mental health and substance use and determining when to provide additional support; · recognizing, analyzing and responding to potential emergency situations; · encouraging and facilitating tenant participation in decision-making regarding housing and support policies and practices; · providing life skills training such as meal preparation, housekeeping, personal care and personal self-management skills; · contributing to the evaluation of tenants’ progress and preparing related reports; · supervising and supporting tenant participation in the Work Program; · providing support for a wide variety of on-site programming including life skills and recreational activities; attends appointments with tenants such as medical, psychiatric, counseling etc. (building specific); · providing support to tenants experiencing health issues including end of life support; · advocating for tenants who are experiencing oppression, stigmatization and/or discrimination within the community; and · providing transition support for tenants moving in or out of supportive housing. 2. Performs administrative responsibilities, including: · maintaining reports such as statistics, logbooks, tenant daily activity records; · preparing Incident Reports for staff follow-up and for the Health and Safety Committee; · participating in the development and implementation of Support Plan; and · notifying management of changes in condition and recommend adjustments in the level of care and service. 3. Other related duties, including: · maintaining regular contact with, and providing back-up for team members and other staff as required; and · participating in community meetings including coordinating individual case conferences. Qualifications (minimum Education and Experience requirements): Note: An equivalent combination of education and experience may be considered Education: · Training and/or education in a related human/social service field is an asset · Conflict resolution/crisis prevention training and experience is an asset Experience: · Recent and related experience preferably in the non-profit housing sector or in a related social service field · Demonstrated experience working with populations impacted by substance use and mental health challenges, homelessness, and/or other barriers to stable housing
Shared Living Provider - South Central
CSW2626-X2: Alternating Friday and Saturday: 10pm to 9am
CSW2626-E2: Alternating Saturdays and Sundays: 9am to 4pm
Mental Health Support Worker
Victim Services Worker (Bilingual)
RN