Case Manager - HRS

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. The Case Manager, HRS may be asked to perform other duties as required or assigned.

• What You Bring to Our Mission Completion of a diploma or degree program related to social work, family case management, or human services is preferred but a combination of education, experience and training will be considered.
• 2 years experience in family case management, family support and/or crisis support.
• Experience working with vulnerable populations experiencing homelessness.
• Knowledge of trauma-informed and participant-centered care and conflict resolution skills.
• Knowledge and understanding of issues related to homelessness and its impact on families Computer literacy skills are required, including the ability to use MS Office 365 and Teams.
• Excellent communication, problem-solving, and teamwork skills.
• Able to communicate effectively both verbally and in writing in the English language.
• Able to work effectively and safely without direct support or supervision in the community.
• Work shifts will generally be Monday-Friday business hours; work In the evening/on weekends may be required from time-to-time.
• Current First Aid/CPR Level C is required, Suicide Intervention (ASIST) and Crisis De-escalation training is an asset.
• Police check and Child Intervention check are required for employment.
• A valid driver’s license (class 5) and reliable vehicle are required.

What We Offer

We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including: Competitive salary, where all employees are paid a living wage at minimum Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays Supportive and flexible work environment, with ongoing training and development opportunities Potlucks, celebrations, employee engagement initiatives and plenty of fun Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion

The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline

Applications will be accepted until June 30, 2026.

Inn from the Cold is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact us at HR@innfromthecold.org before your interview.