The Intake Worker provides trauma-informed support to women and children fleeing gender-based violence, managing shelter intake and safety planning. They are responsible for conducting assessments, providing crisis intervention, and coordinating with community partners for client resources.
Requirements summary
Candidates should be enrolled in or have completed a post-secondary program in Social Work, Psychology, or a related field. Experience with marginalized populations and knowledge of trauma-informed frameworks are highly valued.
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description
POSITION PURPOSE SUMMARY: Intake worker - social services The Frontline Intake Worker provides critical, trauma-informed, and client-centered support to women and children fleeing gender-based violence (GBV), including intimate partner violence (IPV), human trafficking, and abuse. This role involves managing shelter intake processes, assessing client needs, conducting safety planning, and ensuring access to appropriate supports and resources. Working from anti-oppressive, harm-reduction, and trauma-informed frameworks, the Intake Worker ensures equitable and compassionate care for diverse populations, including newcomers, racialized communities, persons with disabilities, gender-diverse individuals, and children impacted by trauma. ________________________________________ Key Responsibilities Client Support and Crisis Intervention
Complete intake interviews, assessments, and necessary documentation for clients entering the shelter.
Provide immediate crisis intervention, risk assessment, and safety planning for women and children.
Offer practical supports such as transportation vouchers, food, clothing, emergency funds, and referrals.
Support children and youth, including those with special needs, through trauma-informed care and activity planning.
Work collaboratively with community partners and internal programs to address clients' legal, housing, counseling, and health needs.
Provide emotional support, information, and resources to women experiencing complex trauma, addictions, or mental health challenges. Administration and Shelter Operations
Ensure intake forms, case files, and all documentation are completed accurately and confidentially.
Maintain client activity logs, case notes, and service statistics.
Benefits
Paid Vacation
Health Benefits
Dental Benefits
Sick Time
RRSP
Conduct regular safety and security checks to maintain a safe shelter environment.
Manage follow-ups with external agencies and referrals, ensuring clients receive necessary ongoing support.
Participate in team meetings, case conferences, and collaborative planning for service delivery. Programs and Outreach
Engage in shelter and community-based programs that empower women and children, including group facilitation and resource referrals.
Support specialized programs such as peer support, gender-diverse survivor services, and human trafficking initiatives.
Participate in activities targeting boys and men to prevent GBV and promote healthy relationships.
Assist with summer programs, including camp coordination and therapeutic activities for children residing in the shelter and the broader community. ________________________________________ Qualifications
Enrolled in or completion of a post-secondary program in Social Work, Psychology, Women’s and Gender Studies, Child and Youth Work, or a related field.
Experience working with survivors of GBV, IPV, trauma, or marginalized populations is an asset.
Knowledge of trauma-informed, anti-oppressive, and harm reduction frameworks.
Strong crisis intervention, risk assessment, and case management skills.
Ability to work with diverse populations, including racialized communities, newcomers, gender-diverse individuals, and children exposed to trauma.
Excellent verbal and written communication skills; ability to maintain confidentiality.
Proficiency in Microsoft Office and documentation systems.
Current CPR/First Aid Certification and Vulnerable Sector Screening (or willingness to obtain).
Ability to work collaboratively in a team-oriented and fast-paced environment.
Compensation
The target hiring range for this position is $17.60 to $21.03 with a maximum of $25.23. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you're looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.
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