Perform data entry and general word processing duties, including inputting client information into computerized systems and maintaining registers.
Assign file numbers, update manuals, and prepare medical, legal, and other reports, charts, tables, letters, presentation material, and newsletters from rough draft and general instruction/recording devices.
Prepare and distribute minutes of meetings and distribute documents and files as requested.
Gather and compile client information statistics and other required information.
Perform record management duties including setting up and maintaining filing systems, indexing files, and conducting file searches.
Reply to routine correspondence and formulate replies to others.
Operate a multi-line switchboard and perform reception duties (direct calls, receive/relay messages, receive/direct visitors).
Answer general inquiries by telephone and in person and provide direction/general information about programs and policies.
Receive, sort, and distribute incoming/outgoing mail, faxes, internal correspondence, and courier documents; sign for packages and shipments.
Assist with client intake: obtain information, complete admission documentation, liaise to obtain additional client information, and summarize information for physicians and health care providers.
Schedule and confirm clients for services, send appointment reminders, and establish/maintain clinic flow.
Receive, record, check, and balance financial transactions, including receiving payments and issuing receipts
Requirements summary
Post-secondary graduation from a recognized business or secretarial program, supplemented by a course in medical and/or scientific terminology (or relevant combination of education and training).
Three (3) years administrative experience in a medical/scientific environment.
Comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts, including commitment to identifying, challenging, and eradicating Indigenous-specific racism and discrimination impacting equity-deserving groups in healthcare settings.
Demonstrated knowledge of legislative obligations and provincial commitments in BCCDC contexts (e.g., TRC Calls to Action, In Plain Sight, BC Declaration on the Rights of Indigenous Peoples Act, UNDRIP, relevant Calls for Justice, BC Human Rights Code, Anti-racism Data Act).
Computer literacy with word processing, presentation, spreadsheets, databases, browsers, and electronic mail.
Ability to type 50 words per minute.
Strong customer service, organization, interpersonal, problem-solving, and communication skills in English.
High degree of accuracy and attention to detail with independent error checking.
Ability to prioritize projects within deadlines and perform physical duties of the position
Post-secondary graduation from a recognized business or secretarial programSupplemented by a course in medical and/or scientific terminology (or relevant combination of education and training)OrganizationData entryCustomer serviceReceptionSpreadsheetsDatabasesGraphicsSound judgmentInterpersonal skillsProblem solvingWord processingRecord managementAccuracy and attention to detailFinancial transaction processingAppointment remindersElectronic mailMulti-line switchboard operation
Job description
Clinic Administrative Support, CPS TB Clinics BC Centre for Disease Control Vancouver, BC This role is on-site at both the New West and Vancouver TB sites What you’ll do
Perform data entry functions and general word processing duties such as inputting client information into relevant computerized systems, maintaining relevant registers, assigning file numbers updating manuals, and preparing medical, legal, and other reports, charts, tables, letters, presentation material and newsletters from rough draft and general instruction and/or recording devices, using software applications such as word processing, spreadsheets, graphics, and databases. Prepares and distributes minutes of meetings. Distribute documents and files as requested.
Gather and compile information as required, such as client information statistics. Perform record management duties such as setting up and maintaining numeric, alphabetical, and subject filing systems, indexing files, and materials to be filed and conducting file searches for requested information. Reply to routine correspondence and formulates a reply to others.
Operate a multi-line switchboard or phone, and performs reception duties such as directing calls, receiving and relaying messages, and receiving and directing visitors. Refer problems to appropriate person.
Answer general inquiries by telephone and in person from a variety of sources such as clients, doctors’ offices, staff, and the public, and provide direction and/or general information about programs and policies. Refer problems to appropriate person.
Receive, sort and distribute incoming and outgoing mail, faxes, internal correspondence, and courier documents. Sign for receipt of packages and shipments.
Assist with client intake by performing duties such as obtaining information, completing documentation required for admission, liaising with information sources to obtain additional client information, and summarizing information for physician and health care providers. Schedules and confirms clients for services, sends out appointment reminders, and establishes and maintains clinic flow.
Receive, record, check, and balance financial transactions including receiving payments and issuing receipts. What you bring
Qualifications
Post secondary graduation from a recognized business or secretarial program supplemented by a course in medical and or scientific terminology or relevant combination of education and training.
Benefits
Municipal pension plan
Comprehensive benefits package
WorkPerks discount program
Psychological health & safety programs
Holistic wellness resources
Annual statutory holidays (13) with generous vacation entitlement and accrual
Professional development opportunities (including Indigenous Cultural Safety and Indigenous-specific anti-racism, DEI, mental health and well-being)
File indexing and filing systems
File searching
Independent error checking
Prioritization within deadlines
Typing 50 words per minute
Client intake documentation
Scheduling and confirming clients
Clinic flow establishment and maintenance
Receiving payments and issuing receipts
Preparing reports, charts, tables, letters, and presentation material
Distributing minutes of meetings and documents/files
Balancing financial transactions
Three (3) years administrative experience in a medical / scientific environment.
Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BCCDC contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system. Core Competencies
Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.). Skills & Knowledge
Understanding of department terminology such as medical, scientific, research or information technology.
Computer literacy with software programs such as word-processing, presentation, spreadsheets, databases, browsers and electronic mail.
Demonstrated problem solving, customer service, sound judgment, organization and strong interpersonal skills.
Ability to type 50 words per minute.
Demonstrated ability to interact with BCCDC staff, university faculty, health officials, contractors and the general public. Effective oral and written communication skills in the English language.
A high degree of accuracy, attention to detail and capable of independent error checking.
Ability to prioritize projects within deadlines.
Physical ability to carry out the duties of the position.
Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach. What we bring Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
Access to professional development opportunities through our 2,000+ in-house courses including a range of experience level, profession-specific, or other essential training on Indigenous Cultural Safety; Indigenous-specific anti-racism; Diversity, Equity, Inclusion and accessibility, mental health and well-being, and more.
Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
Annual statutory holidays (13) with generous vacation entitlement and accruement.
PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more. Job Type: Regular, Full-Time Wage: $25.65 - $27.43/hour Location: 655 West 12th Avenue, Vancouver BC, V5Z 4R4 Hours of Work: Monday – Friday; 8:00 - 16:00 / 8:30 - 16:30 Requisition # 200207E What we do The BC Centre for Disease Control (BCCDC) is dedicated to preventing and controlling communicable diseases and promoting environmental health for the province of BC. BCCDC program is part of the Provincial Health Services Authority (PHSA). PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous. Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services PHSA and BCCDC committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code. One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at indigenous.employment@phsa.ca. Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study. Attention current employees of PHSA: You must apply via your internal profile at http://internaljobs.phsa.ca. The internal job posting expires on June 19, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail internaljobshelpu@phsa.ca with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting. If you have not yet set up an internal profile, please e-mail internaljobshelpu@phsa.ca with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days. If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at careers@phsa.ca.
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