Personal Support Worker (PSW) - Casual - St. Catharines

• Transfers and Lifts
• Assist residents requiring help to move from one area to another, according to the determined safe method per their Care Plan, including the use of mechanical lifts
• Assist with ambulation, range of motion or other exercises

• Post-mortem Care
• Provide care of the body after death
• Gather personal belongings and provide them to family/loved ones

• Therapeutic Relationships
• Establish a rapport and foster open communication, positive relationships and emotional support with residents and their loved ones
• Identify when additional support is required and collaborate with inter-disciplinary team to ensure these needs are met

• Communications and Leadership
• Serve as a positive role model to other staff and volunteers; provide guidance, mentoring and knowledge sharing using a team-oriented approach
• Provide ongoing input and feedback during team reports/meetings; effectively present information in one-on-one and small group situations
• Effectively complete documentation and reporting
• Identify, provide input and actively participate in process improvement opportunities
• Assist with the admission process
• Demonstrate a commitment to life-long learning; participate in educational and development opportunities as determined by the Individual Development Plan
• Raise positive community awareness of hospice palliative care and of the programs and services provided by Hospice Niagara
• Demonstrate personal initiative and participation in other aspects of working for a non-profit organization, including participating in organizational events and fundraising activities
• Participate on at least one internal committee or project (e.g. Wellness, Health and Safety, etc.)
• Report any contravention of health and safety policies or regulations
• Other duties, as assigned

• Skills & Attributes
• Strong dedication to the vision, mission and values of Hospice Niagara
• Demonstrated focus on person-centred care
• Clear understanding and commitment to ethics, as they relate to hospice palliative care
• Strong verbal and written communication skills in English (proficiency in French and other languages considered an asset)
• Demonstrated organizational, critical thinking and prioritization skills
• Ability to work collaboratively and take direction from those in a supervisory position
• Proficiency in data entry and computer skills including Outlook, Microsoft Word and the Internet
• Flexibility to work varying shifts, including days, nights, evenings, weekends, and holidays
• Exhibit a professional, compassionate and caring approach
• Demonstrate strong active listening and interpersonal communication skills
• Ability to develop relationships based on trust, compassion and empathy
• Effectively set appropriate boundaries and understand the limitations of volunteers in client care
• Demonstrate a high degree of self-direction and self-motivation
• Demonstrate a healthy adjustment to loss and exercise ongoing self-care

• Academic, Training, Knowledge & Experience
• Personal Support Worker certificate
• Palliative care work experience, or an intrinsic motivation to work in a palliative care setting
• Vulnerable Sector Police Check (favourable, within past 12 months)
• Fundamentals of Palliative Care (preferred, must be completed within 12 months of hire)
• First Aid/CPR (preferred, must be taken within 12 months of hire)
• Mask Fit (preferred, must be completed within 12 months of hire)
• Safe Food Handling (preferred, must be completed within 12 months of hire)

• Evaluation
• Ongoing observation and feedback
• Annual performance assessment and discussion; individual development planning

Family Medicine