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Program Support, RAAM Clinic

Quick overview

Provide administrative and clinical support to an inter-disciplinary team in a substance use and addiction clinic. Duties include managing client reception, updating electronic medical records, and performing basic health screenings and specimen collection.

Requirements summary

Requires a post-secondary diploma in administration or human services and a current Police Vulnerable Sector Check. Preference is given to candidates with medical office experience, EMR knowledge, and crisis intervention training.

professional certificateData AnalysisPatient CareBilingualismMotivational InterviewingMedical TerminologyNaloxone AdministrationCrisis ResolutionConfidential Information HandlingMedical Office AdministrationFirst Aid/CPRElectronic Medical Records (EMR)Crisis Prevention And Intervention (CPI)

Job description

Program Support, RAAM Clinic Program Support II - (OPSEU) Part-Time, Permanent This posting is the result of a current vacancy. London, Ontario (London Zone)
Application Deadline: June 22, 2026 -

The Program Support – Rapid Access to Addiction Medicine (RAAM) Clinic will assist within the scope of defined duties an inter-disciplinary team of physicians, nurse practitioners, registered nurses, counsellors, and other staff in the provision of substance use and addiction related services to clients.
Consider revitalizing your career and making a difference in your community by joining our team!
WHAT WE'RE OFFERING: What you'll be making - Starting rate for this role is $22.50 per hour (Level 1 – Program Support II), Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($29.08 per hour); for internal applicants, grid level placement will occur as per the Collective Agreement) When you'll work - 42 hours biweekly; 3 shifts per week on Monday, Thursday and Friday.
Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP) What your benefits will be – 9% in lieu of benefits HOW YOU WILL BE MAKING A DIFFERENCE: Protect and promote the welfare, dignity, and individual rights of our clients at all times Participate in the bio-psycho-social approach to patient care providing support using Motivational Interviewing Employ safe work practices at all times Maintain a professional manner at all times in the performance of duties Greet and direct clients to appropriate resources and / or services Provide reception both in person and via phone as required Handle correspondence, including: email, fax and mail as required Assist with client referrals Update, maintain and ensure accuracy of client information in the Electronic Medical Record (EMR) Assist with analyzing data and relevant information to: compose reports, compile statistics, and prepare correspondence and agendas Monitor inventory of medical supplies and materials and order as required Provide basic health and personal care for clients as required Monitor clients receiving substitution therapies Participate in the implementation of care/treatment plans as directed Take patients' blood pressure, temperature and pulse as directed Collect specimens for testing, e.g. urine drug testing Train clients in the administration of Naloxone Maintain inventory of supplies including cleaning and sterilization of equipment WHAT YOU'LL NEED TO APPLY: Police Vulnerable Sector Check Requirements Successful candidates must have a Police Vulnerable Sector Check completed in the last six months.

Benefits

9% In Lieu Of Benefits
Healthcare Of Ontario Pension Plan (HOOPP)

Completed education in post-secondary administrative program or human services program, or equivalent (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript) Current, satisfactory Police Vulnerable Sector Check (PVSC) Demonstrated ability to attend work regularly
We prefer the following qualifications: Medical office administration experience Training to administer Naloxone Current First Aid/CPR certification CPI crisis prevention and intervention training Capacity and comfort dealing with street-involved individuals who may exhibit behaviours consistent with their distress, intoxication or other circumstances Experience working with individuals with mental health/addiction needs Experience with EMRs required including knowledge of medical terminology Experience in crisis resolution Access to a vehicle for personal transportation Previous experience in handling confidential or sensitive information Bilingual in both official languages, preferred; Une préférence sera accordée aux personnes possédant des compétences dans les deux languages officielles du
Canada
Internal
APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address. Get your application in by – June 22, 2026 Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca
Legal
Notifications:
For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services Artificial Intelligence is not currently employed in our recruitment processes

Program Support, RAAM Clinic

Quick overview

Requirements summary

Job description

Benefits

We require the following qualifications

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