Resident & Family Experience Coordinator (Social Services Worker)

Resident & Family Experience Coordinator (Social Services Worker)

Oakwood Commons

Salary

$41,802 - $52,252

If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us!

The Resident & Family Experience Coordinator II, is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection.

• As a Resident & Family Experience Coordinator II, your typical day will impact the following ways:
• Leads the resident move in, transfer, and move out process in accordance with the organization’s move in experience standards to include: facilitation of the application

• process including assistance to access financial supports as required, tours, introducing the resident/family/substitute decision maker (SDM) to the community and its operations, assists and supports resident/family/SDM with adjusting to living in long term care
• Provides social services worker counselling services as required within scope of qualifications
• Plan, develop, implement, and evaluate individual social work services and/or support groups to meet the identified needs of residents and families. Engage external resources as required to ensure resident social needs are met
• Supports residents and families during advanced care planning and treatment plan conversations within Social Services Worker scope, including funeral arrangement discussions
• Responsible for response, correspondence & tracking of feedback received in the resident home area/neighborhood to ensure they are addressed in a timely manner and receive satisfactory outcomes.
• Responsible for providing reporting and analysis, feedback received to Leadership & Quality Committee
• Collaborates with departmental leaders to provide coaching and direction to resident home area/neighborhood teams as needed in the provision of exemplary service excellence and hospitality to support the resident and family experience

Must haves

• Social Services Worker; must be Registered per provincial legislation
• Minimum of three years’ experience in healthcare, social services, or related sector