The Hospital Services Coordinator provides detailed and complex administrative support to the Hospital Services department, focusing on reporting and documentation of departmental actions and performance. Key duties include generating service plans, packaging missed referral information, and performing low-acuity follow-up calls.
Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.
passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.
The Hospital Services Coordinator (HSC) provides administrative support services to the Hospital Services department performing a variety of detailed, complex, confidential duties regarding reporting and documentation of department actions and performance. This role requires experience and knowledge of department tasks, duties, and responsibilities, and the individual in the role will be successful if they a proactive team player who upholds the organizational core values of passion, integrity, respect and teamwork.
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Essential job duties and responsibilities
The essential functions and qualifications listed are typical examples of work performed by positions in this job classification and general required qualifications. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, responsibilities and qualifications. Employees may perform other duties as assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Executive Scorecard downloading and packaging up for each team member. DPCs/IHCs will still distribute.
Generate Hospital Service Plan for C/D hospitals from a template.
Create missed referral packaging weekly for each team member, prioritizing hospitals without a DPC or understaffed areas. DPCs/IHCs will still distribute and review/pull charts as needed.
Low-Acuity Follow by phone Monday through Friday, Pacific Time.
Medium Acuity Follow by phone as needed Monday through Friday, Pacific Time.
Participate in zoom education as requested.
Admin tasks as requested (hospital detailed report needs, etc)
Donor network west staff expectations
Supports the vision, mission, and values of DNWest in every aspect of performance.
Achieves strategic initiatives by providing constructive feedback and offering solutions to workplace challenges or obstacles.
Foresees challenges, is proactive and uses sound judgment and best practices when solving problems and making decisions.
Conducts work professionally and collaboratively and provides excellent customer service.
Positively adapts to change, supports new initiatives, and is creative/innovative.
Demonstrates emotional intelligence by having respectful interactions that bring about productive communication.
Partners with internal and external contacts in a constructive manner to achieve goals.
Collaborates with leadership and peers to set professional and personal development goals; and actively works to achieve them.
Works in a safe, secure, legal, and professional manner in the workplace.
Adheres to DNWest’s policies and code of conduct.
Must be located in the Designated Service Area
\n $30.34 - $35.69 an hour \n
Donor Network West takes a market-based approach to pay. All candidates' starting pay will be determined based on job-related skills, experience, qualifications and interview performance.
Our job listings’ compensation ranges include location-based differentials but may not be reflective of a candidate’s final base salary. Location differentials are determined by an employee’s home address, associated market data provided by government reporting and processed by Payroll.
If selected, Donor Network West’s Recruiting & Compensation Team will provide further detail!
Salary data provided by third party sites do not accurately reflect our pay structure.
Candidates must possess knowledge and experience in Hospital Services and relationship management, along with strong interpersonal, written, and verbal communication skills. Required qualifications include a Bachelor's degree or 2 years of equivalent experience in the same role at an OPO, plus 2-3 years of experience within a hospital system.
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