Case Manager

What You Bring

Bachelor’s degree in social work or a relevant field.

Experience working in the homeless-serving system-of-care, along with strong knowledge of community resources.

A strong foundation in addictions and mental health, including personality disorders, PTSD, and trauma.

Solid understanding of Housing First and Harm Reduction.

Exceptional written and oral communication skills, including active listening skills.

Exceptional organizational skills.

Ability to problem solve and think critically.

Commitment to contributing positively to team culture.

Openness to a wide scope of practice with a commitment to innovation and flexibility.

Ability to work independently, including an ability to assess risk.

A certificate in Non-Violent Crisis Intervention/De-escalation or equivalent is an asset.

Class 5 driver’s license, personal vehicle for business use, clean 3-year drivers abstract, and $2 million liability coverage are required.

Minimum of 21 years of age and three (3) years of driving experience is required to drive an Alex fleet vehicle.

Basic First Aid - Level C CPR within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.

A satisfactory vulnerable sector criminal record clearance is required.

Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is an asset.

Work Environment and Hours

Predominately outreach; single staff visits in program participant homes.

In-office components take place at The Alex Community Health Centre: 2840-4 Ave, Calgary, AB.

1.0 FTE (37.5 hours/week)

Standard hours 8:30-4:30pm, Monday to Friday; flexibility in crisis situations is required.

Continuous extended periods of sitting, with some standing and walking.

Frequent driving as part of work duties.

Occasional climbing of stairs throughout shift.

Occasional time outside in all weather conditions.

Occasional physical activity requiring the ability to bend/crouch, reach above shoulder height, kneel, and carry objects (up to 50Ibs) throughout shift. This includes lifting or transferring clients who require assistance supporting themselves.

This position requires frontline staff, in some cases, to be exposed to emotionally disturbing events, such as medical distress, threatened/actual serious injury, violence, abuse, and death.

There may also be exposure to situations where clients may be experiencing fear, terror, hopelessness, rage, self-harm and conflict.

It is understood and accepted that this position will be working in distress/high-stress situations, which may include emergency response where resiliency, stress tolerance, and the ability to maintain composure is imperative.

This position may also be exposed to bodily fluids.

The health and safety - both physical and psychological- of our employees is a priority.

The Alex is focused on providing a safe, supportive and healthy work environment.

This position requires the use of a personal vehicle for work-related purposes and, at times, driving an Alex fleet vehicle.

Candidates must show proof of a class 5 driver's license, a personal vehicle, and a clean 3-year drivers abstract.

Candidates must also agree to maintain $2 million liability insurance on their personal vehicle to transport clients, and consent to the possibility of an annual driver's abstract review to meet our insurance provider’s requirements.

Mileage will be reimbursed in alignment with the CRA guidelines.

Driving a fleet vehicle at The Alex also requires that staff are at least 21 years of age with a minimum of three (3) years’ driving experience.