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How this role compares

Computed from live listings

-17% vs. median posted salary for behavioral health roles in Toronto, Ontario (CA$69,000, n=123)
138 similar openings in the Toronto area · median CA$69,466

CA$21,764 · p10p90 · CA$250,000

this role: CA$57,007median CA$69,000

Shaded band: the middle 50% of 123 posted behavioral health roles in Toronto, Ontario salarys. This role sits in the 25th percentile.

About the role

Pay for this role is about 17% below the Toronto, Ontario median for behavioral health roles.

The Case Manager coordinates support networks and links clients to mental health, substance use, and physical health services. They provide direct support, including crisis intervention, service navigation, and court accompaniment, while working collaboratively with a multidisciplinary team.

Title of Job

Case
Manager
Date: August 31, 2026

Closing Date

September 14, 2026 Location: Toronto, ON - 416 Community Support for Women Compensation: $57,007 - $71,647 Annually Prorated Contract Duration: March 28, 2028 Work Type: Onsite Job ID: 10992404 Existing or New Position: Existing

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. Program Summary: Since 1984, The 416 Community Support for Women (The 416) has provided a safe and supportive environment for women (cis and transgender) who are experiencing or are at-risk of experiencing homelessness, and/or are facing mental health and substance use challenges. Our team works primarily with women living with unmet needs due to their complex challenges. LOFT Community Services, 416 program together with the Province of Ontario’s Justice Centres, present an exciting opportunity for an experienced Case Manager in Toronto’s first of its kind, community court model, the Toronto Downtown East Justice Centre (DTE-JC).

Justice Centres are an innovative court model that integrate early supports into the justice process by bringing together justice, health, employment, education, and social services to address the root causes of crime, break the cycle of offending, and improve public safety and community well-being. The Toronto Downtown East Justice Centre focuses on breaking the cycle of offending by addressing the root causes of crime for accused at the intersection of poverty, homelessness, mental health and addictions challenges.

Job Summary

As a Case Manager you will work independently and be part of a team that co-ordinates a support network and links clients living with mental illnesses, substance use and physical health issues. The position attempts to empower participants, thereby increasing their independence, dignity and self-respect in a safe and secure environment. Direct service and support will be provided to clients in areas such as daily living, practical assistance, crisis intervention, linkages to primary care and a range of other services to support the individual’s needs.

The Case Manager will engage exclusively with adult women participants of the Toronto Downtown East Justice Centre (DTE-JC), providing support in and outside of their criminal court process. The role involves, but is not restricted to, service navigation, outreach, court accompaniment, short-term counselling, group support, warm referrals, intensive case management services, and internal links to LOFT’s available supports, to criminal justice involved women participants of the Toronto Downtown East Justice Centre. Case management activities will include working collaboratively with DTE JC participants using trauma and violence informed approaches to create a needs-based service plan, liaising with mental health and substance use services and service providers, psychiatrist, nurse practitioners and general practitioners, as well as community social services and housing workers.

Requirements

Candidates must have post-secondary education in Social Services or a related field and a minimum of 3 years of experience with the target population. A valid driver's license, insurance, and a reliable vehicle are required for travel within the region.

postgraduate degree
Collaboration
Documentation
Advocacy
Outreach
Counselling
Problem-solving
Time management
Case management
Crisis intervention
Trauma-informed practice
Cultural competency
Group facilitation
Therapeutic relationship building
Intake assessment
Service navigation
Court accompaniment

Benefits

Employee Assistance Program
Paid vacation
Paid personal days
Paid sick days
Professional development budget
Corporate discount program
E-learning program
Corporate gym membership rate
DEI training

Posting details

Employment type: Contract
Work arrangement: On Site
Experience: 2-5 yrs
Salary: CA$57,007 - CA$71,647/yr
Location: Toronto, Ontario
Posted: Aug 31, 2026
Closes: Nov 29, 2026
Application: Employer website

Hiring organization

LOFT Community Services

When people with mental and physical health challenges, addiction issues or cognitive impairment find themselves marginalized, vulnerable and homeless or threatened with homelessness, LOFT is ready to offer dignity and hope. LOFT steps up to serve those most in need by offering...

IndustryMental Health Care

TypeNonprofit

Size1,001-5,000 employees

View profile

Market context

Behavioral health roles remain in steady demand

In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.

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Develop respectful and trusting relationships with clients using a trauma informed practice and Psychosocial Rehabilitation principles Assist clients in creating individualized plans tailored to their needs and designed to improve quality of life and reflect accountability and recovery Support clients in identifying and referring to resources specific to their needs based on assessment Coordinate care and act as a liaison by connecting clients with social, medical, and community support. Provide crisis intervention and help develop crisis plans. Represent the program professionally with clients, families, and community partners. Mediate conflicts and help clients learn problem-solving skills. Organize or support social activities to reduce isolation. Maintain accurate client records and documentation. Work collaboratively with the team, contribute ideas, and support new staff or volunteers. Provide case management and connect clients with social, health and community services like housing and ID support. Plan and facilitate group activities/ events to promote engagement/ participation, development of social networks and to help build skills Help clients access financial supports such as Ontario Works (OW) and Ontario Disability Support Program (ODSP) or other financial resources as required. Other duties as assigned by the DTE JC Crown Lead in collaboration with the Program Manager and/or designated supervisor.

What

You

Bring: Post-secondary education in Social Services / Human Services or equivalent field. Minimum 3 years’ working experience with client population group. Understanding of trauma informed practices and an understanding of challenges faced by women who may experience challenges that could include: mental illness, substance use, physical health concerns, and homelessness etc. Proficient in intake assessment, crisis intervention, advocacy, and problem-solving to support client needs. Ability to build therapeutic relationships and collaborate with clients on goals. Familiarity with community resources and professional services. Strong teamwork skills in a multidisciplinary environment. Strong interpersonal, communication, and counselling skills to effectively engage clients in sensitive areas such as life skills, healthy living, and relationships. Solid computer literacy for maintaining records, files, and reports. Effective analytical, organizational, and time management skills for coordinating client support and program activities. Demonstrates cultural competency, with an understanding of diverse backgrounds and inclusive practices. Must have a valid driver’s license, insurance, and a reliable vehicle to travel within the region.

Work

Environment: Staff will be required to work in clients’ rooms and may therefore be exposed to secondhand smoke. May also be required to be on-call as emergency contact for after hours. Frequent travel within the Central LHIN will also be required. Occasional evening and weekend hours may be required.

Case Manager_FT-Contract