LOFT Community Services·Toronto, Ontario
The role involves providing hands-on support to clients in a residential setting to foster independence, dignity, and well-being. Responsibilities include facilitating daily living activities, managing household operations, and coordinating with community services to support client recovery.
September 9, 2026 Location: Toronto, ON - Dufferin High Support Housing Compensation: $52,022 - $61,821 Annually Prorated Work Type: Onsite Job ID: 10991803 Existing or New Position: Existing
LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 19,534 annually and providing 1,839 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.
The Mental Health and Justice Initiative (MHJI) supports individuals facing mental health and substance use challenges who are also involved with the justice system. Our goal is to help our clients achieve their life goals and live independently in the community while preventing future reoffense. Clients live with us at one of our permanent units scattered across the GTA or our ten-bed transitional high support housing program.
Dufferin High Support Housing is staffed eight to twelve hours per day. Residential support staff work with the clients and their community supports to develop a sense of community within the congregate setting, achieve their goals and find permanent housing.
Through a team oriented professional approach, the position provides support to the client to increase their independence, dignity and self-respect, in a safe and secure environment by working within a team-based environment, you will support clients in achieving greater independence, dignity, and well-being within a safe and supportive housing setting.
A relevant degree/diploma in human services or a related field.
At least 2+ years of experience working with the vulnerable populations.
Knowledge of the challenges faced by clients including those experiencing mental health issues mental health, addictions, cognitive impairments, HIV/AIDS etc.
Strong understanding of harm reduction and psychosocial rehabilitation principles.
Strong crisis intervention, problem-solving, and conflict resolution abilities.
Ability to build therapeutic relationships and collaborate with clients on goals and care plans.
Experience working within multidisciplinary teams and facilitating group activities or meetings.
Excellent interpersonal communication, and counselling skills to support clients in sensitive and complex situations.
Effective organizational, time management, and analytical skills.
Proficiency in computer systems, documentation, and record-keeping.
Will be required to work in resident rooms and may be exposed to second-hand smoke.
Walk up and down stairs, physically able to assist client with daily living activities
10%-20% travel to different locations with transit and/or own vehicle, outdoor travel,
Lifting objects up to 50 lbs.
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.
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LOFT [\"https://www.loftcs.org/our-careers/\"] I LinkedIn [\"https://www.linkedin.com/company/8781555/admin/feed/posts/\"] I Indeed [\"https://ca.indeed.com/cmp/Loft-Community-Services-1?from=mobviewjob&tk=1h6rp9hh7ikql800&fromjk=06e91b6d711ec10c&attributionid=mobvjcmp\"] l Glassdoor [\"https://www.glassdoor.ca/Overview/Working-at-LOFT-Community-Services-EI_IE479945.11,34.htm\"] l Instagram [\"https://www.instagram.com/loftcs/\"] l
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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.
Candidates must possess a relevant degree or diploma in human services and at least two years of experience working with vulnerable populations. Strong skills in crisis intervention, harm reduction, and therapeutic relationship building are essential for this position.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
