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Shaded band: the middle 50% of 54 posted support services roles in Toronto, Ontario rates. This role sits in the 24th percentile.
About the role
Pay for this role is about 26% below the Toronto, Ontario median for support services roles.
Assist Community Members with personal needs including dressing, light housekeeping, mobility, food service, bathing, and laundry.
Distribute/dispense required medications.
Launder bed and bathroom linens for suites and perform personal Community Member laundry as required.
Assist Community and Team Members as required throughout the Community.
Adhere to V!VA Service Culture Standards and live the Orange Dot V!VA Values.
Actively participate in training and seek opportunities to continue growing and learning.
Provide first response and a compassionate, supportive approach during emergency calls.
Report and document findings in the communication binder and to the Wellness Manager.
Maintain confidentiality and privacy of information in day-to-day tasks and communication.
Work closely with the Wellness Manager to address, support, and honor the needs of current and prospective Community Members
Would you like to fill the time with fulfilling work for Seniors? Join a company that believes in Making Today Great! Work for a Premier Retirement Community and employer in Vaughan Be a part of a team that shares a passion for making a positive impact and see why we are Happier Here™! Enjoy competitive salary and health benefits, team meals, vacation, sick pay and more! Successful candidate must work weekends and willing to pick up shifts. You. You have a passion to raise the bar in the retirement industry. You are an energetic, motivated team player who is able to inspire others to provide the highest standards of performance and customer service. You will have abilities and customer service experience in a similar setting with skills and knowledge in the areas of emergency response, housekeeping, health and safety practices and be a contributing team player to the overall success of the Community. You are committed to upholding the V!VA Values and Culture. If making a difference in people’s lives is important to you, then we are eager to hear from you. Us. What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren’t about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA we put people first. We are looking for just the right person who shares V!VA’s mission – Making Today Great! The Career. A Personal Support Worker at a V!VA Retirement Community, you will be accountable to your schedule shifts, including evening and weekends and job duties as they pertain to your assigned shifts. You will collaborate and work as a team player with emphasis on cleanliness throughout the Community for the enjoyment of our Community Members and guests. When needed, you will be part of the first response team for all emergency calls from our Community Members and provide them with a compassionate and supportive approach to their needs. You will report and document all findings both in the communication binder and to the Wellness Manager to ensure a seamless communication and support system. Ensure the appropriate methods of maintaining confidentiality and privacy of information are carried out in your day-to-day tasks and communication. Working closely with the Wellness Manager to address, support and honor the needs of our current and prospective Community Members. Key Responsibilities include but not limited to:
Assist Community Members with various personal needs including assistance with dressing, light housekeeping, mobility, food service, bathing, laundry, etc.
Distribution/dispensing of all required medications
Laundering bed and bathroom linens for all suites; personal Community Member laundry as required
Requirements
Successfully completed the Personal Support Worker Program.
Ability to communicate clearly with peers and subordinates.
Ability to manage time effectively with little supervision.
Ability to work as a team member and understand others' priorities.
Ability to bend, stretch, sit, and stand for long periods; able to lift up to 50 lbs.
Ability to work flexible hours, including evenings and weekends/night shifts.
Able to effectively communicate in verbal and written English.
Must work weekends and be willing to pick up shifts.
Proof of eligibility to work in Canada for the next 6 months.
COVID-19 vaccination required for new team members (accommodations may be provided per Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act)
Personal Support Worker Program (successfully completed)
teamwork
time management
customer service
documentation
emergency response
housekeeping
training participation
health and safety practices
mobility assistance
communication (verbal and written)
confidentiality and privacy
medication distribution/dispensing
laundry and linen care
food service support
Benefits
vacation
health benefits
team meals
sick pay
Posting details
Employment type
Casual
Work arrangement
On Site
Experience
0-2 yrs
Salary
CA$22 - CA$22/hr
Locations
Toronto, Ontario; Vaughan, Ontario
Posted
Aug 29, 2026
Closes
Nov 30, 2026
Application
Employer website
Assisting Community and Team Members as required throughout the Community
Adhere to the V!VA Service Culture Standards while bringing your own natural personality to the position
Actively participate in all training offered and seek opportunities to continue growing and learning and finding ways to contribute to Making Today Great! every day for everyone
Live the Orange Dot V!VA Values and drive excellence in customer service throughout the community Qualifications include but not limited to:
Successfully completed the Personal Support Worker Program
Ability to communicate clearly with peers and subordinates
Ability to manage their time effectively with little supervision
Ability to work as a team member, understanding the priorities of others
Able to bend, stretch, sit and stand for long periods. Able to lift a maximum of 50 lbs
Ability to work flexible hours and weekends of night shifts
Able to effectively communicate in verbal and written English. V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Successful Applicants will be required to show proof of eligibility to work in Canada for the next 6 months. V!VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires all new team members are vaccinated for COVID-19. Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.
Additional Information
Annual Salary: $22.20 / Hour
We use AI tools in screening applications
Vacancy Status: Existing Now Hiring – V!VA Leaside Opening Team If you’re based in Toronto—or know someone who is—and are interested in being part of an opening team, we’d love to connect: Join Us at Our V!VA Leaside Job Fair! We’re excited to be hiring for our newest community, V!VA Leaside, opening Fall 2026—and we’d love to meet you in person. Click here for more details: Leaside Retirement Living | VIVA Retirement Communities Date: July 17 & 18 Time: 11:00 AM – 5:00 PM Where: Leaside Memorial Community Gardens – William Lea Room 1073 Millwood Rd., Toronto, ON Walk-ins welcome — bring your resume and your energy! Please note: Due to the anticipated volume of interest, only candidates selected to move forward in the hiring process will be contacted. We kindly ask that you do not send follow-up emails or call regarding the status of your application. Candidate updates will be provided in early August. Apply Now
Market context
Ontario support-services roles stay in steady demand
In Ontario, support-services roles in healthcare are typically in steady demand because facilities need reliable staff who can help keep patient care moving. These positions are competitive when candidates bring hands-on training, current Basic Life Support certification, and a valid driver’s license; a high school diploma is required, and Medical Assistant, EMT, or CNA preparation is preferred. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification status and transportation readiness before applying.
