V!VA Retirement Communities·Toronto, Ontario
Lead and motivate the dining team to ensure the best dining experience for community members.
Collaborate with the Culinary Services Manager and Executive Chef and report/document key information points.
Monitor team members to ensure assigned duties are completed in a timely manner.
Participate in monthly team meetings, hiring and training for new team members, and peer evaluations.
Serve food and beverages and ensure correct presentation and fulfillment of special requests.
Greet community members and guests at the table and provide personal attention.
Respond to inquiries regarding menu and take menu, beverage, and bar orders; communicate orders to kitchen and/or bar.
Organize and prioritize service according to the appropriate service sequence.
Set and clear tables throughout the dining experience according to V!VA standards.
Handle concerns/complaints regarding food or service with empathy, resolve issues, and follow through.
Cooperate with other servers to meet and exceed service expectations.
Participate in in-service training and education programs as scheduled.
When needed, be part of the first response team for emergency fire calls and support internal/external catering
Smart Serve Certified.
Regular attendance and punctuality.
Clean, well-kept appearance.
Ability to communicate clearly with team members and managers.
Ability to manage time effectively with little supervision.
Demonstrated alignment with V!VA values and culture (including Orange Dot Rewards usage).
Knowledge and use of Service Culture Standards.
Completion of orientation and Safety 24-7 online training; understanding of Emergency Response procedures.
Physical ability to bend, stretch, sit/stand for long periods and lift up to 50 lbs.
Ability to work flexible hours including weekends and holidays; available for call-ins.
Able to effectively communicate in verbal and written English.
Proof of eligibility to work in Canada for the next 6 months.
COVID-19 vaccination requirement for new team members (with accommodation per Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act)
Market context
In Ontario, Dining Room and Culinary Server Supervisor roles are commonly in demand in hospitality settings that need reliable front-of-house leadership and consistent guest service. These positions are competitive because employers often look for Smart Serve certification, weekend and holiday availability, call-in flexibility, and strong communication and time-management skills. Review the AI-summarized requirements and benefits here to save research time, then confirm your schedule and certification before applying.