At Grandview Medical Centre Family Health Team, we take pride in being one of Ontario’s pioneering Family Health Team, bringing together a diverse group of healthcare professionals to deliver coordinated, patient-centered care. Established as a Family Health Team in 2006, we are proud of our interdisciplinary approach. Our team includes physicians, nurses, registered dietitians, social workers, a health promoter, a chiropodist, a kinesiologist, and clinical pharmacists - working together to offer comprehensive, seamless primary healthcare services. We are committed to continuously improving the health of our community and ensuring each patient receives compassionate, collaborative care.
Your Opportunity
We are hiring an Registered Practical Nurses (RPNs) to join our growing team in a unique, high-impact role supporting family physicians. This position is working 33.75 hours per week. This position is ideal for an RPN who enjoy working at full scope in a primarily administrative, non-procedural nursing role focused on clinical workflows and patient care management. You will provide high-volume clinical administrative support through EMR-based workflows, contributing directly to patient care by managing results, supporting clinical decisions, and improving care coordination.
In this role, you will focus on inbox management, results follow-up, medication renewals, and chart optimization - helping physicians work more efficiently while ensuring patients receive timely, proactive care. If you are detail-oriented, tech-savvy, and thrive in a fast-paced, team-based setting, this is an excellent opportunity to apply your clinical expertise in a modern primary care model.
Key Responsibilities and Skills
- Inbox & Results Management
- Triage and manage physician EMR inboxes (OSCAR)
- Review and action laboratory and diagnostic results using established protocols
- Identify abnormal or urgent findings and escalate appropriately
- Communicate results to patients within scope and guidelines
- Prepare clear, actionable summaries to support physician decision-making
- Medication Management
- Process medication renewal requests
- Conduct chart reviews to ensure safety and appropriateness
- Identify required monitoring (labs, follow-ups)
- Prepare renewals for physician approval or complete within scope
- Clinical Documentation & Forms
- Complete complex forms (insurance, disability, and other medical documentation)
- Gather and synthesize relevant patient information
- Prepare drafts for physician review and sign-off
- Chronic Disease & Preventive Care Support
- Identify care gaps (e.g., diabetes, hypertension, cancer screening)
- Support patient recall and follow-up workflows
- Monitor registries and patient cohorts
- Initiate protocol-based outreach to support preventive care
- Chart Review & Optimization
- Perform chart clean-up and reconciliation
- Update problem lists, medications, and preventive care tracking
- Support pre-visit planning and continuity of care
- Contribute to workflow efficiency during physician absences or downtime
Other Duties as Assigned
Job Requirements
- Diploma in Registered Practical Nursing, RPN Designation
- Current registration in good standing with the College of Nurses of Ontario (CNO)
- 3-5 years of progressive clinical experience (primary care experience considered an asset)
- Strong understanding of the Ontario healthcare system
- Experience working within an interdisciplinary healthcare team
- Knowledge of evidence-based primary care and chronic disease management
- Excellent written and verbal communication skills
- Strong organizational, time management, and critical thinking abilities
- High level of comfort working within EMR systems (OSCAR preferred)
- Ability to manage high-volume workloads with accuracy and efficiency
- Strong clinical judgment and decision-making within scope
- Detail-oriented with a high degree of accountability
- Adaptable, resourceful, and able to manage competing priorities
- Committed to patient-centered care and team collaboration
- Demonstrated professionalism, sound judgment, and ability to handle sensitive or complex situations
- Maintains strict confidentiality and professionalism at all times
Grandview Medical Centre Family Health Team is an equal opportunity employer and welcomes applications from all interested parties. We are pleased to accommodate individual needs of job applicants throughout the recruitment and selection process in accordance with the Ontario Human Rights’ Code and the Accessibility of Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time throughout the process, please speak with the Hiring Manager.
