JOIN ADAPT'S IMPACTFUL TEAM Become part of the ADAPT team-where your work truly matters. We champion career development, foster a positive and supportive culture, and celebrate a diverse and inclusive environment.
About the Role
Position: Information and Referral Specialist, Clinical Intake Type of role: full time, fixed-term contract (ASAP-February 2027) Location: hybrid with ADAPT Burlington location Posting is for an existing vacancy.
WHAT'S IN IT FOR YOU? A fun, cooperative, and diverse team environment Exceptional work–life balance with growth opportunities Top of the line benefits and competive salaries with clear progression path Cross‑professional collaboration to enhance your skills and impact Access to ongoing training and career development
WHAT YOU'LL DO The Information and Referral Specialist provides individuals seeking help for addiction-related problems with information, support, and guidance; connects clients to community resources; helps match people with services (enquiry service).
Overall, the incumbent: establishes rapport. conducts assessments, and reviews confidentiality as needed. provides an informed choice of referrals both internally and externally. engages in follow-up, as needed. provides advocacy or crisis intervention if required.
Essential duties and responsibilities Assessing and Evaluating: Assesses and evaluates individuals’ needs who seek assistance for addiction-related concerns.
Provides basic counselling to distressed caller – provides reassurance, support, and validation.
Conducts interviews, schedules clinical intake appointments to gather relevant information about the individual's addiction history, substance use patterns, mental health status, and any co-occurring conditions to assist with case manager triage decisions.
Provides advocacy and short-term crisis stabilizations.
Conducts risk assessments and safety planning.
Providing Information (system navigation): Communicates effectively with both clients and ADAPT counsellors/ case managers to bring about appropriate intervention and services for clients.
Receives and resolves enquiries related to general ADAPT information, client information and referral, and community resources.
Provides general information to callers regarding community health and social service agencies; links callers to other agencies when appropriate such as out of region agencies or Connex Ontario.
Referrals
