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CM

Supportive Housing Worker

Canadian Mental Health Association Toronto Branch·Toronto, Ontario

CA$54,943 - CA$60,203/yr·Full Time·On Site·2-5 yrs
·
Posted 12 hours ago
Practice for this role

About the role

The Supportive Housing Worker provides direct, client-centered support to individuals with mental illness to promote recovery, independence, and community integration. Responsibilities include conducting needs assessments, assisting with daily living skills, managing tenancy concerns, and maintaining accurate case documentation.

Supportive Housing Worker – Housing Services (Full-Time, Permanent)

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The Role and Opportunity

The Supportive Housing Worker provides direct, client-centered support to individuals living with mental illness who may also be experiencing homelessness or involved with the justice system. Working within a supportive housing environment, this role focuses on promoting recovery, independence, and stability by assisting clients with daily living skills, health and wellness activities, and community integration. The Supportive Housing Worker plays a key role in helping clients maintain safe, stable housing and achieve their personal recovery goals.

Salary: $54,943 – $60,203

Hours: 35 per week

About CMHA Toronto

CMHA Toronto [https://cmhato.org/] is the city’s leading community mental health agency.

We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.

At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.

By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.

Our goal?

Help everyone thrive in the community.

Responsibilities

  • The Supportive Housing Worker (SHW) provides direct, hands-on support to clients living with mental health challenges who may also be experiencing housing instability or other barriers. The SHW assists clients with a range of daily living activities and tenancy supports, working collaboratively to promote recovery, wellness, and community integration. These activities and supports include:
  • Conductinghousing and needs assessments todetermineeligibility and readiness.
  • Supportingclients in developing andmaintaininglife skills (e.g., hygiene, budgeting, medication management, cooking, cleaning).
  • Providingcoaching, mentoring, and orientation to residents to promote successful tenancy and daily routines.
  • Supportingclients in understanding their rights and responsibilities under the Residential Tenancies Act.
  • Liaisingwith landlords, housing staff, and property managers to resolve tenancy concerns and ensure positive relationships.
  • Assistingwith move-ins, move-outs, and other housing transitions, acting as an Agent of the Landlord whenrequired.
  • Beyond direct client support, the SHW plays a key role in ensuring program accountability, safety, and quality service delivery. Maintaining accurate, timely documentation and responding proactively to client needs are essential aspects of this role, such as:
  • Conducting regularunit inspectionsto ensure health and safety conditions are being kept
  • Responding to crisis callsand urgent issues reported by building or program staff,ensuringappropriate interventionsand follow-ups are provided.
  • Maintaining up-to-date andaccuratecase documentation within the program database, ensuring that client information, progress notes, and service records are consistently recorded.
  • Collaborating with colleagues and community partners to coordinate care, share information appropriately, andidentifyopportunities for service improvement.

Skills You Bring

The ideal candidate will have

  • Degree/Diploma in SocialWork, SocialServicesorrelated field in human services
  • Experience providing community based direct service to adults with mental illness
  • Knowledge of the Residential Tenancy Act and supportivehousing(including knowledge of theLandlordand Tenant Board)
  • Knowledge of the criminal justice system, concurrent disorders and issues affecting the homeless
  • Knowledge of the Ontario Support Disability Program and Ontario Works
  • Familiarity with homeless outreach initiatives and the shelter system
  • Good written and verbal communication skills
  • Ability toworkeffectively in a team as well as independently
  • Ability to foster andmaintainrelationships with the corporate sector and community agencies
  • Excellent interpersonal and conflict resolution skills
  • Experience working with diverse communities
  • Required to have a valid Ontario Driver’s License, access to a vehicle and insurance coverage.

Why Choose CMHA Toronto?

  • If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement. We are also big believers in wellness and work-life balance. Our benefits include:
  • Health Care of Ontario Pension Plan (HOOPP), a predictable, secure monthly income upon retirement
  • Comprehensive Group Health Insurance – Health, Dental, Vision, Paramedicals
  • Short-term and Long-term Disability programs and life insurance to protect your income upon illness or injury
  • Work-life balance and flexibility – to ensure you have time for the things that matter to you
  • Annual Professional Development Funding for career learning and advancement
  • Work with like-minded, passionate individuals and make an impact on mental health service delivery
  • Build genuine and authentic connections, with colleagues and clients, with the goal of making a difference

CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a community.

As an equity-informed employer, CMHA Toronto reflects the diversity of the communities we serve and is committed to fostering an inclusive and equitable workplace.

We encourage applications from equity-deserving candidates, including Black, Indigenous, and racialized individuals, people with disabilities, 2SLGBTQ+ individuals, and women.

We recognize and honour the intersectionality of equity-based identities.

Personal experience with mental health challenges, whether firsthand or through a loved one, is considered an asset.

If you are contacted regarding a job opportunity, please inform us before the interview if you require an accommodation.

To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.

Important Disclosure

We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.

This posting is for an existing vacancy.

CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.

Requirements

Candidates must possess a degree or diploma in Social Work, Social Services, or a related human services field. Experience providing community-based direct service to adults with mental illness and a valid Ontario Driver's License are required.

  • bachelor degree
  • Interpersonal Skills
  • Communication Skills
  • Teamwork
  • Case Management
  • Documentation
  • Advocacy
  • Conflict Resolution
  • Crisis Intervention
  • Community Integration
  • Assessment Skills
  • Social Work
  • Mental Health Support
  • Life Skills Coaching
  • Residential Tenancies Act Knowledge

Benefits

  • Vision Insurance
  • Dental Insurance
  • Life Insurance
  • Professional Development Funding
  • Paramedical Services
  • Comprehensive Group Health Insurance
  • Health Care of Ontario Pension Plan
  • Short-term Disability Program
  • Long-term Disability Program

Posting details

Employment type
Full Time
Work arrangement
On Site
Experience
2-5 yrs
Salary
CA$54,943 - CA$60,203/yr
Location
Toronto, Ontario
Posted
Aug 25, 2026
Application
Employer website
CM

Hiring organization

Canadian Mental Health Association Toronto Branch

CMHA Toronto, a branch of the Canadian Mental Health Association, is the city’s leading community mental health agency. We provide accessible, quality care for people in Toronto through programs and services, research, and advocacy. At CMHA Toronto, we take a client-first,...

Salary listed on 3 jobs
IndustryMental Health Care
TypeNonprofit
Size201-500 employees
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Market context

Behavioral health roles remain in steady demand

In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.

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