Canadian Mental Health Association Toronto Branch·Toronto, Ontario
The Case Manager will provide intensive community-based support by developing and monitoring service care plans for clients with mental illness. They will also collaborate with an interdisciplinary team and advocate for clients to ensure access to necessary community resources.
Case Manager – East Case Management (Full-Time Permanent)
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The Role and Opportunity
The Canadian Mental Health Association (CMHA) – Toronto is looking for a Case Manager for our East Case Management Program.
This Case Management program offers intensive case management services as part of the continuum of mental health services and supports for people with mental illness.
Intensive case management promotes independence and quality of life through the coordination of appropriate services and the provision of constant and on-going support as needed by the client.
The direct involvement of the client and the development of a caring, supportive relationship between the case manager and the client are integral components of the service.
Service is provided in the community.
Salary: $54,943 – $60,203
Hours of Work: 35 per week
CMHA Toronto [https://cmhato.org/] is the city’s leading community mental health agency.
We provide accessible, quality care for Toronto residents through programs, research and advocacy that create belonging and hope.
At CMHA Toronto, we take a client-first, recovery-oriented approach to supporting people and their families when they experience mental health challenges or live with mental illness.
By integrating health and social care, we provide services that aid in long-term wellness including housing, employment, community connections and so much more.
Our goal?
Help everyone thrive in the community.
Reporting to the Program Manager, the Case Manager will work with the interdisciplinary team to support their clients in the community. They will be required to participate in person team meetings and provide regular updates to managers.
The aim of the Case Manager will be to assist in the development of a service care plan, access appropriate services and provide case management for clients accepted to the case management service. This will begin with intake of client information to assess their needs and identify supports required; this will be done through effective consultation and collaboration with the client.
This role will also involve direct service provision/intervention with a strength-based trauma informed approach. The Case Manager will also develop, implement, and monitor the service plan and conduct follow-ups with the clients as needed. The Case Manager will advocate on behalf of the client and connect them with community resources as well as establishing effective working relationships with staff of other agencies.
Experience & Education Required
An undergraduate degree or diploma in social services or a related field.
A minimum of three years’ experience in direct service delivery to adults with serious psychiatric disabilities (experience in community mental health is an asset).
Strong knowledge of crisis intervention/prevention, addictions, recovery-oriented practice, culturally competent and trauma-informed care, and severe/persistent mental illness.
A solution-focused approach, strong crisis management skills, and experience working with diverse communities from an anti-racism, anti-oppression, and non-homophobic lens.
The ability to work both independently and within a multidisciplinary team, with effective analytical, assessment, and decision-making skills.
A valid Ontario Driver’s License, access to a vehicle, and appropriate insurance coverage.
Why Choose CMHA Toronto?
If you care about mental illness and mental health and you have the right skills, then CMHA Toronto may be the place for you. We have a positive and fair workplace culture, where staff are provided with opportunities for learning and advancement.
CMHA Toronto is an award-winning workplace committed to fostering a culture of collaboration, empathy, and accountability. Our staff value the flexibility in work schedules, the emphasis on work-life balance, and the organization's commitment to continuous learning through training and development opportunities. Many employees highlight the strong sense of community and support that make CMHA Toronto feel like more than just a workplace—it feels like a family.
To be eligible for this role candidates will be required to adhere to our COVID-19 policy and provide proof of vaccination.
We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of the hiring process.
This posting is for an existing vacancy.
CMHA Toronto thanks all applicants for their interest, however, only those selected for an interview will be contacted.
Candidates must hold an undergraduate degree or diploma in social services or a related field and possess at least three years of experience in direct service delivery to adults with psychiatric disabilities. A valid Ontario Driver’s License and access to a vehicle are also required for this role.
Market context
In Ontario, case manager roles often draw candidates with human services or social work experience, and bilingual Spanish-English skills can be a key screening factor. These jobs are competitive because employers usually want people who can coordinate care, document clearly, and communicate across clients and providers. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show bilingual casework experience and any associate degree or related training.
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