University Health Network·Toronto, Ontario
The Clinical Coordinator manages outpatient service delivery by overseeing patient intake, referral triage, and scheduling. They act as the primary point of contact for patients and families while facilitating interdisciplinary care plans and operational efficiency.
Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital.
With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre.
As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care.
UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine.
UHN is a research hospital affiliated with the University of Toronto.
UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality. www.uhn.ca
Job Description: Union: Non-union
1 New or Replacement Position: New Site: Toronto Rehabilitation Institute - University Centre Department: KITE Reports to: Manager
$40.34 - $50.43 per hour Hours: 37.5 hours per week Status: Temporary Full-Time (approx. 12 months)
Closing Date: September 7, 2026
The Clinical Coordinator is responsible for coordinating the clinical and operational delivery of outpatient services by supporting patient intake, referral management, scheduling, registration, billing, and care coordination activities. Working closely with physicians, clinicians, administrative staff, patients, and families, the Clinical Coordinator serves as the primary point of contact throughout the patient journey and facilitates seamless access to high-quality care. Utilizing advanced clinical knowledge and professional judgment, the Clinical Coordinator supports patient flow, triages referrals, coordinates interdisciplinary care plans, and ensures patients receive timely, effective, and patient-centred services. The incumbent contributes to quality improvement initiatives, operational efficiency, and financial stewardship while supporting UHN's vision of excellence in care, discovery, and learning.
Coordinate patient referrals, intake, triage, and service navigation. Review referral documentation for completeness and program eligibility. Schedule consultations, assessments, diagnostics, treatments, and follow-up appointments. Serve as the primary contact for patients, families, providers, and stakeholders. Support patient transitions throughout the care journey and discharge process. Monitor waitlists and facilitate timely access to care. Communicate appointment details, preparation requirements, and care information. Coordinate multidisciplinary case conferences and clinical consultations. Resolve routine patient and operational issues, escalating when necessary. Maintain positive relationships with patients, clinicians, physicians, and community partners. Coordinate patient flow, track patient progress, and address service delivery barriers. Support care planning for complex patients and collaborate with interdisciplinary teams. Maintain accurate patient registration, electronic records, databases, and documentation. Ensure compliance with privacy, confidentiality, information management, and quality standards. Process billing, invoicing, payment tracking, financial reporting, and related administrative activities.
Completion of a recognized degree in a regulated health profession such as Occupational Therapy, Physiotherapy, Nursing, Speech-Language Pathology, Social Work, Respiratory Therapy, Dietetics, or another related healthcare discipline. Current valid Certificate of Registration/Practice in good standing with the applicable Ontario regulatory College (e.g., COTO, CPO, CNO, CASLPO, OCSWSSW, CRTO, CDO, etc.) is required. Membership in the applicable professional association(s) is an asset. Minimum three (3) years of recent experience in a healthcare, rehabilitation, hospital, or outpatient clinical setting. Experience coordinating patient care, referrals, scheduling, intake, and service delivery processes. Experience supporting patients with complex health conditions and navigating multidisciplinary healthcare systems. Experience with billing, invoicing, accounts receivable, or financial administration activities is preferred. Experience using Epic or a comparable electronic health record system is strongly preferred. Experience participating in quality improvement, program development, or research initiatives is an asset. Strong understanding of outpatient clinic operations and patient flow management. Knowledge of healthcare funding and billing processes, including private-pay, third-party funding, and uninsured services. Demonstrated clinical judgment, problem-solving, and decision-making abilities. Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, Teams, and SharePoint. Demonstrated commitment to patient-centred care, privacy, confidentiality, and professional practice standards.
Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN. Competitive offer packages Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/) Close access to Transit and UHN shuttle service A flexible work environment Opportunities for development and promotions within a large organization Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.) Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration. All applications must be submitted before the posting close date.
UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position.
Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.
We thank all applicants for their interest, however, only those selected for further consideration will be contacted.
Candidates must hold a degree in a regulated health profession and possess a valid Ontario regulatory college registration. A minimum of three years of recent experience in a clinical or hospital setting is required, along with proficiency in electronic health records.
Market context
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