Youth Services Bureau of Ottawa·Ottawa, Ontario
The Youth Worker provides immediate access to safe shelter and crisis support for at-risk youth while assisting them with housing applications and life skills development. They are responsible for maintaining client files, ensuring facility cleanliness, and facilitating a respectful community environment.
Bona fide occupational requirement (BFOR): Female
40 hours a week; overnights (Mon - Friday, 11pm to 7am)
Competition Number: 26-087
Closing Date: September 3rd, 2026
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.
Under the general direction of the Director of Community Services and the immediate supervision of the Coordinator of the Shelter, the Shelter and Transitional Housing Worker will provide low barrier and immediate access to safe shelter. Additionally, they will provide crisis and general support services while contributing to stable housing for youth in accordance with policies and directives established within Youth Services Bureau .
This position may qualify for overtime at 1.5 rate after 40 hours worked per week, as determined by YSB polices and the Collective Agreement in place;
This position may qualify for on call compensation, as determined by YSB polices and the Collective Agreement in place;
This position may qualify for emergency shift compensation at 1.5 rate, as determined by YSB polices and the Collective Agreement in place.
Please be advised that the number of overtime, on-call and emergency shift hours is not guaranteed, varies by position and is determined based on each program’s operational needs, YSB policies and Collective Agreement in place.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
Join us!
If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=33d7f5f9-292b-4299-aad7-89574902056e&ccId=26010399_576&type=MP&lang=en_CA] to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.
We know applying to a job takes time and thank all candidates for their interest.
While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful.
Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions.
All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration.
We value the individuality and potential of each applicant and strive to create an inclusive hiring experience.
If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.
At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.
All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.
Market context
In Ontario, support-services roles in healthcare are typically in steady demand because facilities need reliable staff who can help keep patient care moving. These positions are competitive when candidates bring hands-on training, current Basic Life Support certification, and a valid driver’s license; a high school diploma is required, and Medical Assistant, EMT, or CNA preparation is preferred. Review the AI-summarized requirements and benefits here to save research time, then confirm your certification status and transportation readiness before applying.