Youth Services Bureau of Ottawa·Ottawa, Ontario
The Bilingual Care Coordination Worker facilitates client access to mental health services and monitors program outcomes. They are responsible for developing client service plans, conducting case planning meetings, and maintaining accurate electronic and physical client files.
Competition Number: 26-084
Closing Date: September 20th, 2026 Existing Vacancy: Yes Posting stage: Internal/external
Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 400 caring professionals in a unionized environment in over 21 locations across Ottawa.
Reporting to the Coordinator, Mental Health, the Bilingual Care Coordination Worker, Coordinated Access is responsible for facilitating client access to services, monitoring program outcomes and actively contributing to the effective administrative functioning and operations of the program.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.
This position may qualify for overtime at 1.5 rate after 40 hours worked per week, as determined by YSB polices and the Collective Agreement in place;
This position may qualify for on call compensation, as determined by YSB polices and the Collective Agreement in place;
This position may qualify for emergency shift compensation at 1.5 rate, as determined by YSB polices and the Collective Agreement in place.
Please be advised that the number of overtime, on-call and emergency shift hours is not guaranteed, varies by position and is determined based on each program’s operational needs, YSB policies and Collective Agreement in place.
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If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=33d7f5f9-292b-4299-aad7-89574902056e&ccId=26010399_576&type=MP&lang=en_CA] to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.
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While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful.
Please be advised that although ADP has embedded AI functions YSB does not use this AI function to make hiring decisions.
All recruitment decisions including the screening of applications are made by our hiring team, who review each application with care and consideration.
We value the individuality and potential of each applicant and strive to create an inclusive hiring experience.
If you have any questions about our recruitment practices, we encourage you to reach out to our Talent Acquisition Coordinator.
At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance.
All interested candidates are encouraged to apply. In the event a qualified candidate is not found, candidates that do not meet the qualifications indicated on the posting may be considered. Qualified candidates may be contacted at any time throughout the application window, upon the closing date.
Candidates must hold a Bachelor's or Master's degree in Social Work, Psychology, or a relevant field and be registered with a professional college. A minimum of 5 years of experience in a mental health or social service discipline and mandatory bilingual proficiency in English and French are required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.