Canadian Mental Health Association BC Division·Victoria, British Columbia
The Intake Coordinator acts as the primary point of contact for families, assessing program eligibility and facilitating the intake process through culturally respectful interviews. They also coordinate with support coaches, manage case documentation, and contribute to program monitoring and development.
Big Worries Strong Spirit is a free early intervention program designed to support Indigenous families with children aged 3-12 who are experiencing mild to moderate anxiety, referred to as “big worries.” The program is delivered virtually throughout British Columbia. Big Worries Strong Spirit was created in partnership with an Indigenous Advisory Group called Caring in All Direction and the Canadian Mental Health Association, BC Division. Today, the program is run, refined, and enhanced by an all-Indigenous staff consisting of a Resident Elder, Registered Clinician, Parent/Caregiver Support Coaches, Program Manager, Program Leader, and an Intake Coordinator, with collaboration with contracted Indigenous organizations when needed.
Big Worries Strong Spirit is an Indigenous support, coach-facilitated program for parents and caregivers that provides practical, Indigenous-informed, evidenced-based tools and strategies to help children navigate and manage anxiety in everyday life. The program centers parents and caregivers as the primary agents of change within their families, recognizing and strengthening their existing knowledge, skills, and resilience. By building confidence and enhancing practical tools, the program empowers parents and caregivers to support their children in managing anxiety in ways that are consistent, culturally respectful, and supportive.
www.bigworriesstrongspirit.ca
Reporting to the Big Worries Strong Spirit Manager and working closely with the program’s Clinician, the Intake Coordinator position acts as the first official contact for referred parents/caregivers, assesses program eligibility based on an adapted screening tool and an over-the-phone culturally respectful interview process, and helps parents/caregivers find additional supports and resources where needed. The Intake Coordinator also works closely with the Big Worries Strong Spirit Parent/Caregiver Support Coaches through executing biweekly intake updates and case formulations, assigning and scheduling program eligible families to Coaches, and registering families on the program’s activity and video portal.
This integral position also contributes to program monitoring, support, and development, including and not limited to data collection and entry related to referrals, family feedback surveys, and participating in collaborative discussions about how the program can continuously adapt to meet the needs of the families that we serve.
Finally, where necessary, the Intake Coordinator liaises with referral agents which include Counsellors, School Counsellors, Elders, Family Physicians, Nurse Practitioners, Indigenous Child and Youth Mental Health Clinicians, Early Childhood Educators, Family/Youth Support Workers, or other service providers as needed.
Cultural safety and respect; centering the strengths and wellness practices of First Nations, Métis, and Inuit people, families and communities.
Cognitive behavioral therapeutic approaches for managing big worries/anxiety.
Upholding collaborative, solution-focused, and relationally accountable ways of interacting with team members, clients, and inter and intra-organizationally.
Respects the knowledge sovereignty and diversity of First Nations, Métis, and Inuit cultures.
Centers Indigenous families and their own approaches to and practices of wellness
Utilizes cognitive behavioral therapeutic approaches through a lens of Indigenous cultural humility and safety.
Commitment to working with families where dignity and strengths are upheld.
Ability to practice from a supportive, decolonial, inclusive, and flexible foundation.
Understanding the significance of using a colonially aware social justice lens when working with Indigenous families who are experiencing challenging circumstances.
Ongoing collaboration within a team environment
Bachelor’s degree in child and youth care or other related fields working with families and children with preference given to specialized Indigenous family and community-oriented programs.
Workplace training in administering mental health related screening and interviewing.
Workplace training in professional and human-centered case documentation.
Prefer approximately 3 years of relevant experience.
An equivalent combination of training, education, and experience will be considered.
Please submit your resume along with a cover letter, in PDF format, clearly documenting how you satisfy the requirements outlined in this job posting to https://cmhabc.bamboohr.com/careers/107 by 5:00 p.m. on August 29, 2026. We regret that only short-listed candidates will be contacted to schedule an interview.
CMHA, BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.
Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.
We respectfully acknowledge xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh (Squamish), səlilwətaʔɬ (Tsleil-Waututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located
Candidates must hold a bachelor's degree in child and youth care or a related field, with approximately three years of relevant experience. Strong knowledge of Indigenous cultures, histories, and wellness practices is essential, along with proficiency in mental health screening and digital documentation tools.
Market context
In British Columbia, behavioral-health roles often reflect ongoing demand in acute care, community mental health, and integrated service settings. These positions are competitive because employers typically look for current BC nursing registration, recent experience with acute mental illness, and comfort working on multidisciplinary teams. Review the AI-summarized requirements and benefits on this platform to quickly compare fit against the original posting, then tailor your application to show relevant mental-health and team-based experience.
