St. Leonard's·London, Ontario
The Housing Systems Navigator provides intensive Housing First case management to support individuals experiencing homelessness in transitioning to and maintaining stable housing. This role involves advocating for participants, coordinating care with community services, and educating the team on navigating complex social and health systems.
SLCS is currently seeking a full-time Housing Systems Navigator for Project Home on a 12-month contract.
This program supports participants who are experiencing homelessness, transitioning to housing and those anchored in their housing in establishing a sense of belonging in their community through the provision of assertive and intensive Housing First case management.
As a member of this interdisciplinary team, you will provide team members and program participants with assistance in navigating complex systems.
This role is responsible for advocating on behalf of participants, liaising with community services (i.e.
Health, Mental Health, Addictions supports, Developmental Supports, Disability Supports, Long-term care, etc.) to coordinate care for participants.
This role is responsible for assessing suitability to various services, completing referrals/application forms, community liaising and providing education to the Project Home team regarding systems navigation.
The position supports participants from diverse populations who have faced systemic barriers, trauma and discrimination.
The role requires advocacy, problem solving, communication, networking and skills in creative thinking.
Training in Trauma Informed Care, Harm Reduction, Crisis Prevention, Suicide Intervention, Restorative Practices and Truth and Reconciliation would be beneficial in assisting the vulnerable population Project Home supports.
Knowledge in regards to navigating systems such as Social Assistance, Health Care (including referrals), Residential Tenancy Act, Canadian Ontario Housing Benefit (COHB), social services in London, housing services, obtaining identification and tax services is an asset in this role.
This role includes networking and rapport building with other agencies and community services across London and region and helping to arrange presentations from those agencies for the Project Home team.
You will be responsible for the safety and security of participants, co-workers and community members during your employment. You will work collaboratively with other team members and community partners to complete administrative functions for the program. This position is community-based and you will be expected to regularly travel within the London community.
Post-secondary education from an accredited institution Minimum of 2 years’ experience working with a diverse population, including individuals affected by mental health, justice system involvement, addictions and homelessness Knowledge of local and provincial systems and available resources for participants Intermediate / Standard First Aid + CPR – Level C Certificate Valid G Class Driver’s License and access to reliable vehicle Candidates who are proficient in both official languages of Canada will be considered an asset
Candidates must possess post-secondary education and a minimum of two years of experience working with diverse populations affected by homelessness, mental health, or addictions. A valid G class driver's license, access to a reliable vehicle, and a clear police check with vulnerable sector screening are required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
