Settlement Worker

Position Type: Project (Until March 31, 2027), Part-time (21 Hours per Week)

Posting Date: August 12, 2026

Expiry Date: August 26, 2026

Posting Type: Internal & External

Supervisor: Manager, Settlement Programs

Location

Toronto, Ontario • Main location

• AccessPoint on Danforth (2 days/week)
• AccessPoint on Jane (1 day/week)
• Travel across other sites as required

Short Description

Access Alliance Multicultural Health and Community Services (AAMHCS) is a Community Health Centre that aims to provide services and addresses system inequities to improve health outcomes for the most vulnerable immigrants, refugees, and their communities. The Centre envisions a future in which Toronto’s diverse communities achieve health with dignity.

Acting as a member of an interdisciplinary team, the Settlement Worker connects with newly arrived GARs and PRs to provide one-on-one individual information, assessment and referral services as well as settlement counselling. This position will also facilitate group workshops on settlement-related topics.

In collaboration with other settlement workers, this position will focus on working with internationally educated professionals, in particular, researchers. The Settlement Worker will support their integration into the Canadian labor market through targeted initiatives, including managing our IRSN portal and network, organizing communities of practice, workshops, and as well as 1-on-1 support.

Detailed Description

Responsibilities

• Client Intake and Orientation
• Support the client intake and orientation processes as required by providing one on one and group supports as necessary

• Service Provision
• Support IERs with opportunities to enhance their confidence and social capital through mentorship, networking, peer and community support
• Process referrals from the settlement and community service colleague to provide digital coaching services to clients in either one-on-one or group orientation sessions
• Develop creative teaching and informative materials that will help direct potential clients to relevant online settlement services
• Identify online portals frequented by newcomers and distribute brochures and other relevant Information
• Link with newcomers in the community (library, places of worship, parks, etc.) and
• Support them to access needed programs and services in various modalities

• Planning and Evaluation
• Participate as a member of the Settlement Program to address the settlement and integration of newly arrived GARs and PRs
• Participate in program planning and delivery within the centre. Share information obtained through client encounters about perceived settlement needs to inform service development
• Participate in program development and committee work within the broader community and work in partnership with other institutions and agencies as required

• Organizational Responsibilities
• Ensure appropriate documentation by maintaining client records, assessment notes, progress notes and correspondence, which safeguards confidentiality, including obtaining required consent for disclosure
• Identify the need for or participate in the development of policies and protocols, which will improve client services and promote more effective staff functioning
• Participate in and support all organizational systems and structures as required, including but not limited to health and safety, anti-oppression, performance evaluations, case conferencing, interdisciplinary meeting and quality assurance
• Ensure data entry is up-to date and submit program statistics and reports on a timely basis
• Carry out other duties as may be assigned from time to time

Skills, Abilities And Qualifications Requirements

Required

• Completed undergraduate degree in Immigration and Settlement, Health Sciences, Social Work, Education, Communications or a combination of relevant education and work experience
• Minimum three years front-line experience in a community-based organization, providing information, referrals, advocacy or settlement services, and conducting outreach

Preferred

• Preference will be given to candidate with the ability to speak and write fluently in a language of dominant newcomer groups to the city;
• Experience planning and facilitating workshops and group programs focused on health and settlement information for newcomers
• Experience working with low-income, multi-racial, multi-lingual, 2SLGBTQI+ newcomer communities
• Ability to work both independently and as part of a multi-disciplinary team
• Thorough knowledge of community resources and services available for newcomers in Toronto
• Strong understanding of at least two priority newcomer populations: GARs, refugees, youth, women, 2SLGBTQI+ newcomers
• Demonstrated commitment to working from an integrated anti-oppressive, anti-racist, 2SLGBTQI+ positive framework
• Deal effectively with crisis and conflict, and demonstrate appropriate boundaries
• Computer proficiency including data entry, and advanced knowledge of Microsoft Office and virtual meeting platforms ( Zoom, MS Teams)
• Excellent digital media literacy, competent in creating and disseminating content on multiple key social media platforms, and experienced in coaching/training other people on using these platforms

Asset

• Commitment to systemic change
• Commitment to lifelong learning and ongoing professional development
• Strong communication skills, both written and verbal
• Problem-solving and conflict resolution skills
• Flexibility and responsiveness to community needs
• Organizational and time-management skills

Salary

$29.86 - $35.98/Hourly

Hours: 21 hours/week

Duration: 7 Months, Project (From October 1, 2026 to March 31, 2027)

Bargaining Unit: position: United Food and Commercial Workers, Local 175

Classification: CHW

Please be advised that our organization requires all staff, students, and volunteers to be fully vaccinated. Proof of Covid-19 vaccination can be obtained from the Ministry site.

Anti-oppression/Anti-Racism

We are committed to a workforce reflective of the diversity of the City of Toronto and the communities we serve. We encourage applications from those who provide different perspective and contribute to diverse ideas.

We thank all applicants for their interest but only those selected for an interview will receive acknowledgement. Please note that a criminal background check (Vulnerable sector) will be conducted for this position.

We encourage applications from individuals who reflect the broad diversity of communities we work with, including those from racialized and 2SLGBTQI+ communities.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

Access Alliance encourages a scent-free environment. Employees, students, volunteers, and visitors are asked to refrain from wearing fragrances and other scented personal care products (i.e. perfumes, lotions, hairspray etc.) while at the Centre.