CMHA Durham·Ontario
The Case Manager provides advocacy, support, and case management services to clients within the HART Hub, focusing on recovery and independence. They work as part of a multi-disciplinary team to develop individualized care plans and facilitate access to community resources.
Canadian Mental Health Association Durham is an integrated community mental health and primary care hub that has been providing mental health services to Durham Region for over 60 years.
During that time, it has evolved to provide a broad range of services to individuals and their families experiencing mental health challenges, from information and education to case management, psychosocial rehabilitation, housing and primary healthcare. These services are provided through inter-professional teams focused on providing clinically based services that, in addition to dealing with client mental health issues, address social determinants of health using the recovery model.
Reporting to the HART Hub Lead, this position provides case management, advocacy and support services to mental health and addictions clients within the HART Hub of the Canadian Mental Health Association (CMHA) Durham. They will also play a role in working with clients and as a member of a multi-disciplinary team to identify and prioritize goals that foster recovery and Independence using a client-directed case management approach.
HART Hub employees may begin work at 60 Bond St. West, and will move to the designated HART Hub location in Oshawa at a later date.
Participates as a member of a high performance, multi-service team supporting clients living and participating in programs for Addiction and Mental Health supports at the HH Provides service in an integrated shared care model within a team Processes client intakes and reviews assessment information by identifying goals and preparing individualized supportive client care plans that promote long- term stability and growth Develop, implement, evaluate and revise treatment goal plans in collaboration with clients and team members Ensures that clients understand CMHA Durham services and agree to the expectations related to Hart Hub services using appropriate service agreements Works with clients in one-on-one and/or group situations teaching life skills that promote sharing of responsibilities associated with reaching their goals related to living a healthier life through stabilization, recovery and appropriate housing Provides case management services in a respectful individualized, supportive and flexible manner Supports and assists clients with developing their skills to live independently in the community and promotes safe and healthy living standards ensuring that client’s basic needs of food, clothing and shelter are met Provides support services to clients assisting with scheduled appointments, arranging transportation to appointments and/or accompanying clients to appointments, as necessary Supports clients to establish and foster peer supports and meaningful social connections Establishes supportive therapeutic relationship with clients and advocates for, and with, clients Consults and collaborates with community resources and service providers ensuring clients obtain the most appropriate services and receive continuity in their care Documents client contacts, creates daily logs, summaries and completes reports in a timely manner, as outlined in the CMHA Durham policies and procedures Performs other tasks as assigned by management
Adhere to CMHA Durham client safety programs including program policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety. Report client safety incidents and suggested improvements to manager or delegate.
Attend, participate in team meetings and all employee meetings Participate in organizational quality improvement activities, e.g. accreditation projects, committee work, special events Participate in quality improvement activities at the team/program level
The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.
Sits, stands and walks daily to perform the duties of the job Concentration, attentiveness and creativity required daily to assess clients, administer medications/ injections, attend meetings, manage system of medicine administration, prepare documents, listen to clients, use nursing equipment, etc., as well as may lift walkers and push wheelchairs as needed Committed to self-care to maintain therapeutic competencies
Minimizes risks adhering to CMHA Durham Policies and Procedures identifying, assessing, evaluating and controlling risks ensuring well-being of employees and clients
Post-secondary education in a related area of study (i.e. mental health, social sciences or human services) and a minimum of one-year related experience or equivalent combination of education and experience Sound knowledge of the Mental Health Act, Health Care Consent Act, social service benefits and related legislation in Ontario Ability to develop and maintain a positive therapeutic relationship with clients Ability to develop and maintain positive relationships with community partners and represent the agency in a professional Ability to acquire and utilize community resources effectively to meet client needs Excellent communication (written and verbal) skills Ability to work with individuals of diverse backgrounds Ability to organize and present information Flexibility to change Ability to work independently when necessary Ability to think critically and creatively Valid Ontario Driver’s license, access to a dependable vehicle in safe working order and appropriate insurance coverage Works a variable work schedule, which may include evenings and weekends, as required Knowledge of MS Office 365 (Word, Excel, PowerPoint, Access and Outlook), as well as the internet Knowledge of Indigenous communities and cultural practices (preferred). Intermediate fluency in French considered an asset Work outside of normal business hours as required, in compliance with the Disconnect from Work policy.
Works in an open office setting Exposure to psychiatric behaviors that may be considered offensive (abusive/irate clients), deadlines, multiple demands, distractions/Interruptions
CMHA Durham is a non-profit community-based organization that believes that mental and physical health care is for everyone regardless of class, race, sexuality, gender, age, faith, or ability. With a flexible working model (within reasonable parameters of the program), memberships to meditation apps, competitive vacation, wellness time and 100% employer paid health benefits, work-life balance is not only encouraged but expected. Our Monday – Friday work week has 35 hours for most position and everyone gets their birthday off with pay.
Read more about us at CMHADurham.org/getinvolved. CMHA Durham endorses the principles of workforce diversity and does not use AI algorithms or automated decision-making in the recruitment process. All qualified candidates are encouraged to apply; however, only those selected for an interview will be contacted. Please advise us if you require any level of accommodation; we are here to help and support you.
Candidates must have post-secondary education in a related field such as mental health or social sciences and at least one year of relevant experience. A valid Ontario driver's license and access to a reliable vehicle are required for the role.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
