Christie Ossington Neighborhood Centre·Toronto, Ontario
The Housing Follow-Up Support Worker provides on-site case management, crisis intervention, and housing stabilization support to residents with complex needs. They are responsible for connecting clients to essential health and social services while advocating for housing retention and maintaining accurate case records.
Christie Ossington Neighbourhood Centre (CONC) is a multi-service community organization supporting individuals and families through shelter, housing, food security, and community-based programs across Toronto. Our work is rooted in dignity, respect, and a commitment to meeting people where they are. We strive to create a workplace where staff feel supported, valued, and able to contribute meaningfully to their communities. If this opportunity aligns with your experience and interest in community-based work, we encourage you to apply.
Position Profile This position is assigned to a housing program located at 1011 Lansdowne Avenue. Unlike some Follow-Up Housing Support Worker positions that operate on a community-based model, this role is primarily site-based and provides on-site support to residents living within the building.
The successful candidate will work closely with tenants who have experienced homelessness and may present with complex and high-acuity needs. The role requires on-site engagement, crisis intervention, housing stabilization support, service coordination, and tenancy support to help residents maintain successful housing outcomes. This role is designed to promote long-term housing stability by offering individualized support in the community, including crisis intervention, harm reduction, life skills training, and connection to key health and social services.
You will work with individuals facing complex barriers such as mental health challenges, trauma, substance use, immigration issues, and experiences within the criminal justice system. The ideal candidate is compassionate, proactive, and committed to empowering individuals toward greater independence.
This is a unionized position reporting to the Supervisor of Housing Follow-Up Support.
Disclaimer This job description is intended to outline the general responsibilities and qualifications for this role. It may be reviewed and updated as needed to reflect organizational priorities.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Equity and Accommodation CONC is committed to equity, diversity, and inclusion in our workplace. We encourage applications from individuals who reflect the diversity of the communities we serve, including those from equity-deserving groups. Accommodation is available upon request throughout the recruitment process.
Saturday-Sunday 12.00 pm-08.00 pm
Candidates must possess a college diploma or university degree in social work or a related field and at least two years of direct support experience with vulnerable populations. Proficiency in harm reduction, trauma-informed care, and non-violent crisis intervention training is required.
Market context
In Ontario, behavioral-health roles are typically driven by ongoing need in community, outpatient, and support settings serving people with mental health or substance use challenges. These positions can be competitive because employers often look for experience with diverse populations plus a high school diploma or GED, with a bachelor’s in social work or a related field preferred. Review the AI-summarized requirements and benefits here to save time, then tailor your application to show relevant client-facing experience and readiness to work with varied needs.
Faculty of Arts & Sciences – Tier 2 Canada Research Chair (Genomics in Precision Health)
Dispensary Dental Assistant Coordinator
Laboratory Technologist - Medical Diagnostics Department Casual 2026-2027