City of Hamilton·Hamilton, Ontario
The Personal Support Worker provides direct care to residents in accordance with care plans and long-term care standards. Responsibilities include assisting with daily living activities, monitoring resident safety, and documenting clinical information.
Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
ID #: 782 Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on August 19, 2026.
The Healthy & Safe Communities Department is committed to its people and is dedicated to building a strong and healthy community. We are passionate about making a difference and are recognized for our excellence. We offer a respectful and supportive workplace that provides life-long learning opportunities, leadership, innovation and performance excellence.
We are looking for high performing public servants who are interested in experiencing a challenging, rewarding, enjoyable, and fulfilling career. The successful candidate will demonstrate an ability to provide excellent client service in a respectful, courageous, empathetic, just and ethical manner. Your ability to set and achieve personal goals, professional goals and contribute to the goals of the organization will result in high job satisfaction.
SUMMARY OF DUTIES Reports to the Registered Nurse and takes advice, direction and guidance from registered nursing staff.
The Personal Support Worker (PSW) provides care in accordance with resident care plan and long-term care homes standards, policies and procedures, and any other pertinent legislation and regulations.
GENERAL DUTIES Assist or provide total care to residents with bathing, dressing, grooming, toileting, transferring, feeding, etc.
Assist residents to appointments, meals and activities as required.
Make beds and tidy resident rooms.
Deliver soiled linens to laundry.
Oversee residents’ safety; report accidents.
Record personal care given to residents in accordance with documentation standards and practices of the Lodges.
Communicate relevant clinical information and/or changes in resident’s level of function appropriately to a member of the registered staff.
Safely and appropriately transfer, reposition or lift residents as assessed in the plan of care.
Uses all equipment as directed.
Respond to emergency situations as assigned.
Wash and disinfect bedpans and urinal bottles.
Take Vital Signs, collect and label resident specimens as directed by the RPN/RN.
Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.
Perform other duties as assigned which are directly related to the major responsibilities of the job.
1. Previous Personal Support Worker experience related to the duties noted above normally acquired through the completion of or Personal Support Worker Program or a combination of education and related work experience acquired in a long-term care home or similar setting. 2. Previous experience providing personal care such as bathing, dressing and feeding; able to make beds. 3. Knowledge of mechanical lifts and ability to operate in a safe manner for residents and self. 4. Must be able to lift, reposition and transfer residents in a safe manner as necessary, and transport residents in emergency evacuations. 5. Must possess effective communication and interpersonal skills. Demonstrated ability to relate to peers, residents and visitors. 6. Demonstrated, compassion, respect and patience in working with cognitively impaired residents. 7. Strong knowledge base of MDS coding, and previous experience with PointClick Care and Point of Care computer documentation would be preferred. NOTE 1: As a condition of employment, the successful applicant(s) will be required to obtain a satisfactory Criminal Reference Check or Vulnerable Sector Screening, at their own expense, prior to beginning work in this position.
Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.
The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.
Candidates must have completed a Personal Support Worker program or possess equivalent experience in a long-term care setting. Proficiency in operating mechanical lifts and effective communication skills are required for this role.
Market context
Ontario nursing roles are often driven by ongoing staffing needs across hospitals, long-term care, community care, and emergency settings. Competition is usually strongest for candidates who already hold the required registration, have at least 18 months of experience, and bring current CPR/BLS, with ACLS and CTAS adding value for emergency postings. Review the AI-summarized requirements and benefits on this page to save research time, then confirm your credentials and tailor your application to the specific unit or setting.
