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  3. Front Line Supervisor - Sandy Merriman House
VC

Front Line Supervisor - Sandy Merriman House

Victoria Cool Aid Society·Victoria, British Columbia

CA$36 - CA$41/hr·Temporary·On Site·5-10 yrs·
Posted 6 days ago
Practice for this role

About the role

Plan and assign tasks to the team.

Delegate tasks and provide direction during shifts.

Monitor work assignments and staff performance.

Provide feedback, coaching, and support to staff.

Ensure client needs are met.

Ensure proper flow of communication between sites and the team.

Support follow up with emergency services and others as required.

Oversee frontline operations and site safety throughout the scheduled shift.

Lead by example to promote a culture of health, safety, and well-being.

Ensure site-specific guidelines and all health and safety policies, standards, regulations, and practices are implemented and complied with by program participants, staff, and visitors

This is a great opportunity to join an organization that is committed to ending homelessness and improving the lives of the most vulnerable in our community.

We offer a range of benefits including health and dental care, three weeks of vacation time, paid sick time, employee and family assistance program, and Municipal Pension Plan.

We also offer excellent in-house training covering all aspects of working with our clients and other core skills and are committed to providing our staff with a wide range of learning and development opportunities.

The Supportive Housing team values a relationship-based approach to working alongside people who are vulnerably housed or have been unhoused in the past.

We believe that every interaction matters.

We are looking to recruit a Frontline Supervisor who brings an understanding of supporting a dynamic team in a busy environment and has an appreciation of the varying needs of the people we serve.

As a Frontline Supervisor, you will work with your team to: plan and assign tasks, delegate, monitor work assignments and staff performance, provide feedback, and ensure client needs are met.

This position ensures proper flow of communication between sites and your team, and supports follow up with emergency services and others as required.

As a Frontline Supervisor you will be responsible for overseeing the frontline operations and safety of the site throughout your scheduled shift.

We are looking for an individual that has a proven ability to respectfully supervise assigned tasks and to effectively manage a myriad of tasks and decisions that occur on shift.

Someone with the philosophy, energy, and leadership skills to collaborate and succeed.

You will also bring sound understanding of the support needs of people struggling with low income and complex health and housing needs.

The successful candidate will lead by example in promoting a culture of health, safety, and well-being of individuals by ensuring that site specific guidelines and all health and safety policies, standards, regulations, and practices are implemented and complied with by program participants, staff, and visitors.

Above all we are looking for a motivated, committed individual who has a genuine desire to support people and meet them where they are at.

Qualifications

  • Degree or certificate in the social services field or the equivalent education and experience.
  • Three (3) to Five (5) years of experience in a supervisory role which includes experience in:
  • Direct oversight of the day-to-day operations of the site.
  • Performance evaluation including ongoing coaching and feedback.
  • Providing direction and delegation of tasks.
  • Experience supervising in a unionized environment.
  • High level of professionalism and integrity.

Requirements

  • Emergency First Aid with CPR Level C.
  • Complete the Ministry of Public Safety and Solicitor General Criminal Record Check.
  • Class 5 Driver's License with a clear driver's abstract. Job Information
  • Hourly Wage Rate: $35.82 - $41.13.
  • Work Locations: 809 Burdett Ave - Sandy Merriman House.
  • Work Days: Thursday to Saturday and every 2nd Wednesday.
  • Work Time: 10:00 am to 8:45 pm.
  • Weekly Hours: 35.
  • Union BCGEU.
  • Job Type Full time - temporary until the return of the incumbent.
  • Benefits: We offer a comprehensive package that includes the Municipal Pension Plan, paid time off, and long-term disability; 100% employer-paid extended health and dental benefits, including for eligible dependents; access to telemedicine services through Sparrow; and our Employee Assistance Program, provided by Greenshield Health In compliance with OHS and WorkSafe regulations, staff at this site will be supplied with and required to wear a half-mask respirator while performing task-specific duties. Portability Candidate upon hire may be eligible to transfer the hours worked with other Community Social Services Agencies under the Retention and Portability memorandum. Some restrictions may apply.

Benefits

  • Municipal Pension Plan
  • Learning and development opportunities
  • Employee and family assistance program
  • Paid sick time
  • Health and dental care
  • 100% employer-paid extended health and dental benefits (including for eligible dependents)
  • Three weeks of vacation time
  • Access to telemedicine services through Sparrow
  • Employee Assistance Program provided by Greenshield Health
  • Comprehensive benefits package including long-term disability
  • In-house training covering all aspects of working with clients and other core skills

Posting details

Employment type
Temporary
Work arrangement
On Site
Experience
5-10 yrs
Salary
CA$36 - CA$41/hr
Location
Victoria, British Columbia
Posted
Aug 5, 2026
Closes
Aug 13, 2026
Application
Employer website
VC

Hiring organization

Victoria Cool Aid Society

Victoria Cool Aid Society is hiring in Victoria, British Columbia. It operates in non-profit / healthcare. Team size: 201-500. This opening is listed as temporary.

Salary listed on 5 jobs
IndustryNon-Profit / Healthcare
Size201-500
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Market context

Dental roles in British Columbia remain competitive

Dental positions in British Columbia are typically competitive because clinics look for candidates who already meet provincial licensing, CPR, and Canadian residency requirements. This role category often attracts applicants with accredited DDS/DMD training or NDEB equivalency, and the listed bonus, draw structure, and development program can make offers stand out. Review the AI-summarized requirements and benefits on this platform to quickly confirm fit before spending time on the original posting.

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